Guest Experience Host: Growth, Learning & Up-Sell

AccorHotel; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company in Randburg seeks a Reception Agent to create memorable experiences for guests. You will be responsible for greeting and checking in guests, responding to requests, and promoting hotel facilities. The ideal candidate should have a service-focused personality and fluency in English. This role offers benefits like employee discounts and growth opportunities within the organization.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow

Corporate Social Responsibility activities like Planet 21

Qualifications

• Service focused personality is essential.
• Fluency in English is necessary.
• Prior experience working with Opera or a related system is a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Skills

Service focused personality

Fluency in English

Additional languages

Tools

Opera system

Job description

A leading hospitality company in Randburg seeks a Reception Agent to create memorable experiences for guests. You will be responsible for greeting and checking in guests, responding to requests, and promoting hotel facilities. The ideal candidate should have a service-focused personality and fluency in English. This role offers benefits like employee discounts and growth opportunities within the organization.