Guest Experience Front Desk & Reservations Specialist

Cashbuild Limited; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent hospitality company in Johannesburg is seeking a dedicated Customer Service Representative to provide high quality service to guests and manage customer relations. You will be responsible for check-in/check-out processes, handling payments, and ensuring all guest requests are met. The ideal candidate has strong interpersonal skills and experience in a customer-facing role. This is a full-time position offering a dynamic work environment.

Qualifications

• Experience of managing customer relations face to face and via phone.
• Proven experience in hospitality reception and admin or similar customer facing role.

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in/out and take payments.
• Manage telephones, emails, and reservations in a prompt and professional manner.

Skills

Customer Service Skills

High level of spoken and written English

Entry Level Sales

Hospital management

Corporate Finance

Lead Generation

Tools

Opera software

Job description

A prominent hospitality company in Johannesburg is seeking a dedicated Customer Service Representative to provide high quality service to guests and manage customer relations. You will be responsible for check-in/check-out processes, handling payments, and ensuring all guest requests are met. The ideal candidate has strong interpersonal skills and experience in a customer-facing role. This is a full-time position offering a dynamic work environment.