Guest Experience Expert

Marriott Hotels Resorts; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain in Cape Town is seeking a Guest Experience Expert to create memorable experiences for guests. This role involves handling guest requests, upholding quality standards, and ensuring a professional appearance. The ideal candidate should have a high school diploma or equivalent, and no prior work experience is necessary. Embrace the opportunity to work in a dynamic environment focused on guest satisfaction.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Deliver a memorable guest experience through a range of services.
• Handle guests' requests and operational needs.
• Uphold quality standards and maintain professionalism.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check‑in and check‑out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Equal Employment Opportunity

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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