Guest Experience Concierge — VIP Services & Activities

Sun International; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality group in Cape Town is seeking a Concierge to provide personalized customer service and coordinate guest activities during their stay. The ideal candidate should have 2 years of customer service experience, preferably in a hotel setting, excellent communication skills, and knowledge of hotel facilities. This role demands a courteous, presentable individual dedicated to enhancing guest experiences.

Qualifications

• 2 years experience in a customer service environment, preferably in a hotel environment.
• Ability to manage conflict and deal with customers effectively.
• Strong relationship-building skills and team-oriented.

Responsibilities

• Coordinate guest activity requests and provide exceptional customer service.
• Acknowledge and greet all guests warmly.
• Assist with guest inquiries and co-ordinate activities.

Skills

Dealing with Customers

Problem solving

Developing relationships

Verbal and written communication

Presentable, courteous individual

Hotel product knowledge

Telephone skills

Proficient computer skills

Education

Grade 12

Tools

MS Office

Opera

Job description

A leading hospitality group in Cape Town is seeking a Concierge to provide personalized customer service and coordinate guest activities during their stay. The ideal candidate should have 2 years of customer service experience, preferably in a hotel setting, excellent communication skills, and knowledge of hotel facilities. This role demands a courteous, presentable individual dedicated to enhancing guest experiences.