Guest Experience Ambassador Remote

The Flex; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global property management company is seeking a Guest Experience Ambassador for a remote role. You will be responsible for supporting guests, ensuring seamless stays, and resolving issues with empathy and precision. The ideal candidate has strong communication skills, experience in hospitality or customer service, and a tech-savvy mindset. This role offers competitive pay and the opportunity to work in a remote-first culture.

Benefits

Competitive salary

Performance-based incentives

Remote-first culture

Qualifications

• Fluent in English; knowledge of French or other languages is a plus.
• Experience in hospitality, short-term rentals, or customer service.
• Ability to remain calm and professional in a busy environment.

Responsibilities

• Act as the main contact for guests via chat, email, and phone.
• Coordinate check-ins and check-outs to ensure smooth stays.
• Resolve issues creatively and transform frustrations into positive experiences.
• Anticipate guest needs and share updates or recommendations.
• Analyze guest feedback to refine service standards.
• Collaborate with teams to enhance guest experience.

Skills

Excellent communication skills

Experience in hospitality

Tech-savvy

Attention to detail

Tools

Property Management System (PMS)

Customer Relationship Management (CRM)

Job description

Join to apply for the Guest Experience Ambassador Remote role at The Flex— at home, anywhere in the world.

We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this revolution, automating operations and delivering seamless, five‑star experiences for guests and landlords. The Flex is building a global ecosystem for flexible living powered by technology, automation, and a human touch.

The Role

As a Guest Experience Ambassador, you are the heart of The Flex experience— ensuring every guest feels welcomed, supported, and delighted throughout their stay.

You blend empathy, precision, and problem‑solving to deliver an elevated level of service that merges human warmth with smart automation.

Key Responsibilities

Guest Support – Be the main point of contact for guests via chat, email, and phone, responding promptly, kindly, and efficiently.

Seamless Stays – Coordinate check‑ins, check‑outs, and local requests to ensure every stay runs smoothly.

Issue Resolution – Take full ownership of challenges, find creative solutions, and transform potential frustrations into moments of delight.

Proactive Communication – Anticipate guest needs, share clear updates, and provide thoughtful recommendations.

Feedback & Insights – Collect and analyze guest feedback to help refine our systems, processes, and service standards.

Collaboration – Work closely with Operations, Product, and Tech to enhance the end‑to‑end guest journey.

What You Bring

Excellent communication skills – fluent in English (French or other languages are a plus).

Experience in hospitality, short‑term rentals, or customer service.

Tech‑savvy and confident using PMS, CRM, and digital support tools.

Calm, empathetic, and professional— even when things get busy.

Sharp attention to detail, a proactive mindset, and a genuine passion for people.

Why Join The Flex

Make an Impact – Help shape how people experience home and travel across the world.

Grow Fast – Join a rapidly scaling company with global ambitions and real career opportunities.

Collaborate Globally – Work with a diverse, high‑performing international team.

Remote‑First Culture – Results matter more than hours.

Earn Rewards – Competitive salary with performance‑based incentives.