Guest Arrival Expert SA / Porter

Marriott Hotels Resorts; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Cape Town seeks a dedicated Concierge to provide exceptional guest experiences. Responsibilities include assisting guests with luggage, ensuring valet parking is conducted safely, and maintaining high service standards. Candidates should have at least 2 years in customer service and a valid driver's license. The ideal candidate is proactive, well-groomed, and able to work in various shifts, including weekends and public holidays. Join us to help create memorable stays for our guests.

Qualifications

• 2 years experience in Customer Service oriented/Guest Experience/Hospitality environment preferred.
• Well versed in English, both verbal and written.
• Ability to perform physically challenging tasks.

Responsibilities

• Ensure the highest standards of service throughout the hotel.
• Welcome and acknowledge each and every guest in a friendly manner.
• Ensure guests receive their luggage in a timely manner.

Skills

Customer service orientation

Communication skills

People centric

Proactive and self-driven

Ability to work under pressure

Education

Hospitality qualification

Valid code 08 Drivers license

Job description

Overview

POSITION SUMMARY

Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guests receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking requests are conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures

Required Experience & Qualifications

• 2 years’ working experience in a Customer Service oriented/ Guest Experience / Hospitality environment preferable
• A valid code 08 Drivers license with at least 2 years driving experience
• Hospitality qualification advantageous
• Well versed in the English language, both verbal and written
• People centric with a strong focus on the Guest experience
• Ability to perform physically challenging tasks
• Maintain a neat and well-groomed appearance at all times
• Professional telephone and communication etiquette
• Ability to use initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Ability to work within a pressurized environment
• Required to work rostered shifts and irregular hours as per operational requirements
• Available to work weekends and Public holidays as per operational requirements

Key Responsibilities

• Report directly to the Concierge Manager
• Ensure the highest standards of service throughout the hotel
• Assist within the department as required
• Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible, and open doors for guests
• Escort guests into the hotel at all times and introduce guests to the front desk
• Ensure guests receive their luggage in a timely manner to the room
• Ensure guest cars are valet parked on request
• Ensure the guest vehicle is checked when valet parking and drive 10 km per hour; ensure vehicle seats are left in the same position
• Report whereabouts to the Supervisor on shift
• Answer telephone within 3 rings using the appropriate telephone etiquette
• Ensure that the driveway / lobby area is always clean and attended to
• To ensure all guests are served and receive the personal attention required whilst staying at the Westin Hotel

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.