Guarding Area Manager

Fidelity Services Group; Pretoria; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading security services provider in Pretoria is seeking a Senior Security Operations Manager to oversee multiple operations managers and ensure compliance with contractual requirements. The ideal candidate will have over 10 years of experience in the security industry, strong leadership and organizational skills, and a deep understanding of security management standards. This role requires sound knowledge of ISO Quality Management and excellent client liaison capabilities.

Qualifications

• At least 10 years' experience in the security industry.
• At least 5 years' experience in Operational Security Management.
• Valid Driver's License and reliable transport.

Responsibilities

• Managing Operations Managers to meet client requirements.
• Maintaining relations between Fidelity Security Services Group and Clients.
• Evaluating service levels and recommending improvements.
• Dealing with administration matters and HR-related queries.

Skills

Leadership abilities

Organizational skills

Interpersonal and communication skills

Client liaison skills

Education

Matric / Grade 12 Certificate or equivalent

PSIRA Registration (Min Grade B)

Tools

Microsoft Office Suite

Job description

Experience, Requirements and Qualifications

Matric / Grade 12 Certificate or equivalent. Afrikaans & English speaking, writing and understanding. Computer literate - email, Word, Excel, PowerPoint, est. Must be willing to attend incidents and meet with clients after hours when required. Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred. Valid Driver's License with own reliable transport is required. At least 10 years' experience in the security industry. At least 5 years' experience in the Operational Security Management structure. Staff management experience is required. Computer literacy with expert knowledge of the complete Microsoft package. No criminal record or any pending cases. Extensive knowledge on HR and IR Policies and Procedures. Strong leadership, organisational skills as well as good interpersonal and communication skills are essential. Must have sound knowledge of ISO Quality Management System and its requirements. Financial skills, Budgeting and knowledge of financial reports. Sound Planning and Administration skills a must. Excellent client liaison skills are critical.

Job Description / Key Performance Areas

• Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
• Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
• Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with Management and Senior Management on various operational matters.
• Ensuring that all HR and Payroll related queries are dealt with promptly.
• Submitting relevant weekly / monthly incident and general reports as required by Management.
• Formulate disciplinary action and attend to CCMA matters.
• Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
• Manage firearm registers and controls with support of Armory.
• Investigate firearm incidents.
• Liaising daily with Regional Management on various Operational matters.
• Must have sound knowledge of the ISO Quality Management System.

Management System competencies Required and Personality Attributes

• Assertiveness.
• Strong leadership abilities and Management competencies.
• Presenting and communicating information.
• Driving and Managing change.
• Persuading and influencing.
• Innovation and change.
• Goal Setting and Organizational Skills.
• Deadline and Results Driven.
• Customer / Client focus.
• Teamwork.
• Development of others.