Growth & Retention Lead - Online Payments | Cape Town S / Suburbs

Salesworx Recruitment (Pty) Ltd; Cape Town; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading fintech company in Cape Town is seeking a skilled professional to manage merchant relationships and drive revenue growth. The ideal candidate will have a solid sales and customer success background, preferably in fintech. Comfortable working remotely, you will engage with merchants to optimize their experiences and ensure satisfaction. Competitive salary and comprehensive benefits package included.

Benefits

Annual increase after 12 months

17 days leave

Group Life cover

Study assistance

Quarterly socials

Qualifications

• Solid experience in sales and customer success, preferably in fintech.
• Ability to engage with merchants in the retail / hospitality industry.
• Proactive mindset and comfortable working remotely.

Responsibilities

• Grow existing merchant relationships post-acquisition.
• Take full ownership of new merchants from the Merchant Acquisition Specialist.
• Identify upsell and cross-sell opportunities across the product stack.

Skills

Sales experience

Customer success

Marketing knowledge

Familiarity with payment products

Fluency in reporting tools

Tools

Zoho

QuickSights

Campaign Manager

Job description

Overview

Our Client is a South African fintech company, pioneering the future of payments.

We are a passionate, collaborative team of developers, engineers, visionaries and tech geeks. We build products that make payments personal and rewarding for customers and merchants alike.

Responsibilities

Grow existing merchant relationships post‑acquisition, activate, educate and expand through our proprietary product stack.

Post‑Onboarding Activation
Take full ownership of new merchants from the Merchant Acquisition Specialist. Ensure QR placements, acquiring channels (POS, PED, eCommerce) and collateral (in‑person or online) are live and functioning. Define activation objectives and deploy tools (vouchers, consumer incentives, capital pre‑qualification).

Migrate merchants from the free Basic plan to the paid Engagement Plan, granting full access to loyalty and insight tools.

Merchant Revenue Growth
Identify upsell and cross‑sell opportunities across the product stack, focusing on new customers, repeat usage and customer value. Tailor strategies based on vertical, performance and seasonality (campaigns, bundles, incentives, paid plan migration).

Reactivation – Proactively engage dormant or under‑performing merchants.

Strategic Account Management
Build deep relationships with store owners, managers and operational staff. Conduct quarterly business reviews (QBRs) for top merchants, deliver data‑driven insights and growth plans. Serve as the single point of commercial escalation and accountability for your portfolio.

Cross‑Functional Collaboration
Partner with Regional Growth Activators to align merchant campaigns with in‑store activations and regional events. Work with Operations and Product teams to resolve onboarding issues, training gaps or feature requests. Provide merchant feedback to the Head of Merchant Growth for continuous product and messaging improvement.

Track & Report
Maintain updated merchant notes and next steps in QuickSights and Zoho. Forecast monthly growth targets by account and flag churn risks for intervention.

Qualifications

Solid experience in sales, customer success and marketing. Fintech experience preferred. Strong business acumen and experience with payment products. Ability to interact with merchants and knowledge of the retail / hospitality industry. Familiar with local retail / business offerings. Comfortable working remotely. Drive active participation and activity completion in an online environment. Commercially strategic and always thinking of growth. Trusted advisor mindset to merchants. Accountable and performance driven. Comfortable working across marketing, product and ops. Proactive and responsive. Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights).

Benefits

• Salary: R — per month (dependent on candidate's level of experience).
• Annual increase after 12 months.
• 17 days leave at normal South African rate.
• Group Life cover (Discovery Vitality).
• Study assistance – 50% of courses under 6 months or 100% over 6 months (must lead to certification).
• Crèche & pre‑school allowance: R per child under the age of 4 and R per child under the age of 6.
• Quarterly socials.