Growth Manager – Financial Services Call Center Strategy

FirstRand Life Assurance Ltd; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A financial services company in Johannesburg seeks a skilled Growth Manager to lead a financial advice call center. The role involves managing financial advisors, ensuring compliance with industry regulations, and enhancing client satisfaction. The ideal candidate will have significant experience in call center management and a strong understanding of financial services. Competitive salary and benefits offered.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities for innovation

Qualifications

• 10 years’ experience providing advice on underwritten life insurance and investment products.
• Minimum 5 years in call centre management within financial services.
• Proven experience in launching or scaling a contact centre is highly advantageous.

Responsibilities

• Design, implement and lead the operational framework for a financial advice call centre.
• Recruit, train, and supervise a team of financial advisors.
• Ensure all financial advisors are qualified and meet FAIS Fit and Proper requirements.
• Drive initiatives to improve client engagement, retention, and satisfaction.

Skills

Leadership and people management skills

Deep understanding of FAIS Act

Excellent communication abilities

Analytical mindset

Proficiency in CRM and call centre technologies

Education

NQF Level 5 / 3 yr degree

Degree in Financial Planning, Commerce, or Business Management

Job description

A financial services company in Johannesburg seeks a skilled Growth Manager to lead a financial advice call center. The role involves managing financial advisors, ensuring compliance with industry regulations, and enhancing client satisfaction. The ideal candidate will have significant experience in call center management and a strong understanding of financial services. Competitive salary and benefits offered.