Growth-Driven Ops Coordinator — Cape Town (Full-Time)

MCI; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO company in Cape Town seeks a Junior Operations Manager to support daily operations. The role involves managing internal processes, coordinating across departments, and maintaining client relationships. Ideal candidates have a National Senior Certificate and 2-3 years of experience in operations. This position offers valuable experience and opportunities for growth within the organization.

Benefits

Annual leave

Health benefits

Career growth opportunities

Paid training

Positive work environment

Casual dress code

Qualifications

• 2-3 years of experience in operations, administration, or a similar role.
• Basic understanding of business operations and process optimization.
• Proficiency in data analysis tools like Excel and Google Sheets.

Responsibilities

• Support team coordination and assist in scheduling.
• Prepare and analyze operational reports and track KPIs.
• Assist in maintaining client relationships and resolving operational issues.

Skills

Organizational skills

Communication skills

Problem-solving

Attention to detail

Ability to work independently

Team collaboration

Education

National Senior Certificate (NSC) / Grade 12

Tools

Microsoft Office Suite

Reporting tools

Job description

A leading BPO company in Cape Town seeks a Junior Operations Manager to support daily operations. The role involves managing internal processes, coordinating across departments, and maintaining client relationships. Ideal candidates have a National Senior Certificate and 2-3 years of experience in operations. This position offers valuable experience and opportunities for growth within the organization.