Growth Customer Success Manager Emea

Remote; Cape Town; Remote; ZAR 497 000 - 1 133 000; Full time

Job summary

A global employment solutions company is seeking an entry-level professional to manage the customer journey and drive retention and growth. The role requires expertise in customer lifecycle management, strong communication skills, and the ability to analyze customer health metrics. This position is fully remote, offering a flexible work environment where life-work balance is prioritized and includes a variety of benefits like stock options and a learning budget.

Benefits

Work from anywhere

Flexible paid time off

16 weeks paid parental leave

Mental health support

Stock options

Learning budget

Home office budget

Budget for co-working

Flexible working hours

Qualifications

• Proven ability to manage an opportunity pipeline, forecasting when needed.
• Experience diagnosing obstacles to drive adoption and retention.
• Ability to engage with technical teams and executives.

Responsibilities

• Own the full customer journey from onboarding to renewal.
• Monitor customer health and execute retention strategies.
• Identify opportunities for vertical expansion within teams.

Skills

Customer lifecycle expertise

Strong stakeholder management

Data-driven mindset

Excellent written and spoken English

Experience with customer success tools

Job description

About Remote

Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease.

We make it possible for businesses of all sizes to recruit, pay, and manage international teams.

With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.

You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

What do you bring

• Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth.
• Proven ability to spot and qualify expansion opportunities through customer‑centric conversations.
• Present growth opportunities by demonstrating clear value and benefits, rather than using traditional sales tactics.
• Comfortable managing an opportunity pipeline, forecasting, and partnering with Sales when needed.
• A passion for diagnosing obstacles (technical or organizational), crafting and executing strategies across diverse verticals and technical scenarios to drive adoption and retention.
• Strong stakeholder management skills, engaging executives, technical teams, and day‑to‑day users.
• Data‑driven mindset, using health metrics and adoption trends to prioritize actions.
• Excellent written and spoken English, with clear, structured communication skills.
• Passion for customer success and resilience in fast‑paced, evolving environments.
• Experience in using CS tools (CRM, customer success platforms, analytics dashboards) to manage pipeline and track adoption metrics.

What will you do

• Own the full customer journey, from post‑onboarding through renewal and expansion.
• Monitor customer health, prevent churn, and execute strategies for retention.
• Identify vertical expansion opportunities by deepening usage within existing product areas through understanding customer objectives, pain points, and business context.
• Uncover multi‑product adoption possibilities by recommending additional solutions that align with the customer’s roadmap.
• Lead renewal planning and manage an expansion pipeline, collaborating with Sales for complex deals.
• Act as a trusted advisor on product functionality and ROI, positioning growth as a natural outcome of demonstrated value.
• Share customer insights cross‑functionally to improve processes and influence product roadmap.
• Support escalations and ensure high‑quality service delivery.

Application process

• Interview with recruiter
• Interview with future manager
• Interview with team members (no managers present)
• Executive interview
• Bar Raiser interview
• Offer
• Prior employment verification check

Salary

$29‑$66, USD.

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in‑person social events or co‑working spaces

How You'll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings).

Read more at / async.

You will be empowered to take ownership and be proactive.

When in doubt you will default to action instead of waiting.

Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Human Resources Services

EEO Statement

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, but we prioritize a sense of belonging.

We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team.

During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below.

As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable.

We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity.

We look forward to meeting candidates who balance innovation with genuine expertise and experience.

To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.