Growth CS Manager, EMEA - Remote

Remote; Gauteng; Remote; Full time

Job summary

A global employment solutions company based in South Africa is seeking an entry-level position focused on customer success. The role involves managing the full customer journey, monitoring customer health, and driving retention strategies. Ideal candidates should possess strong stakeholder management skills and a data-driven mindset. Benefits include flexible hours and the ability to work from anywhere.

Benefits

Work from anywhere

Flexible paid time off

16 weeks paid parental leave

Mental health support services

Learning budget

Home office budget & IT equipment

Qualifications

• Expertise across the customer lifecycle focusing on retention and revenue growth.
• Strong stakeholder management skills, engaging executives and teams.
• Data-driven mindset using health metrics to prioritize actions.

Responsibilities

• Own the full customer journey from onboarding through renewal.
• Monitor customer health and execute strategies for retention.
• Act as a trusted advisor on product functionality.

Skills

Customer lifecycle expertise

Stakeholder management

Excellent English communication

Data-driven mindset

Sales collaboration

Experience with CS tools

Tools

CRM platforms

Analytics dashboards

Job description

A global employment solutions company based in South Africa is seeking an entry-level position focused on customer success. The role involves managing the full customer journey, monitoring customer health, and driving retention strategies. Ideal candidates should possess strong stakeholder management skills and a data-driven mindset. Benefits include flexible hours and the ability to work from anywhere.