Growth Architect: CRM & Engagement Leader

Empire Recruitment Pty Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in Johannesburg is seeking a Customer Engagement & Growth Manager. This role requires a strategic thinker to develop and lead customer engagement strategies. The ideal candidate should have over 3 years of experience in CRM and a strong analytical mindset. Key responsibilities include building communication strategies and enhancing customer loyalty through data-driven insights. Competitive compensation and a full-time position are offered.

Qualifications

• 3+ years' experience in CRM, lifecycle marketing, or customer engagement.
• Proven success in segmentation, retention, and conversion-driven campaigns.
• Experience in retail, e-commerce, or digital environments.

Responsibilities

• Build and own a full customer communication strategy.
• Develop engagement frameworks to boost customer metrics.
• Partner with marketing and product teams to deliver campaigns.

Skills

CRM

Lifecycle marketing

Customer engagement

Segmentation

Analytical mindset

Tools

Email tools

WhatsApp Business

CRM platforms

Job description

A leading recruitment firm in Johannesburg is seeking a Customer Engagement & Growth Manager. This role requires a strategic thinker to develop and lead customer engagement strategies. The ideal candidate should have over 3 years of experience in CRM and a strong analytical mindset. Key responsibilities include building communication strategies and enhancing customer loyalty through data-driven insights. Competitive compensation and a full-time position are offered.