Grower Support Representative

FALL CREEK FARM & NURSERY; Paarl; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Benefits

Job summary

A leading company in blueberry genetics is seeking a Grower Support Representative in Paarl, South Africa. This role involves providing technical support, managing customer relationships, and assisting with sales processes. The ideal candidate will have a strong background in horticulture and customer service, with a commitment to high ethical standards. Join a collaborative team dedicated to optimizing customer success and supporting blueberry growers globally.

Qualifications

• 5+ years of experience in agriculture or customer service.
• Strong knowledge of soil & water chemistry and crop management.

Responsibilities

• Assist customers with the sales process and provide technical support.
• Identify and develop new accounts within the territory.
• Manage customer visits to nurseries and farms.

Skills

Communication

Problem-Solving

Customer Service

Technical Support

Education

Bachelor’s degree in Horticulture

Crop Science

Tools

MS Office

SAP

Salesforce

Job description

Requisition ID2011-Posted -Commercial-Full-Time-South Africa

Fall Creek is creating a world with better blueberries through its friendly, collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified Grower Support Representative. This position will be located in Paarl, South Africa.

JOB SPECIFICATION

DATE:

Mercer Code: SMP.07.001.P30

POSITION SUMMARY:

The Sales & Grower Support Representative is a front-line position responsible for delivering Fall Creek’s mission: to bring exceptional plants and solutions to optimize customer success. Representatives provide technical product support and execute sales for commercial customers within an assigned region.

ORGANIZATIONAL FIT:

The Sales and Grower Support Representative reports to a Commercial Manager and collaborates with Fall Creek’s regional and global teams. This position works closely with customers, visitors, and guests of Fall Creek and is a member of the Global Commercial Team. The role requires a high level of customer-focused, technical service, acting as a humble servant.

JOB SETTING:

Office, farms, and nursery. Frequent single-day and overnight travel within the assigned territory. Some international travel may be required.

ESSENTIAL FUNCTIONS:

• Assist customers with all aspects of the sales process, including plant ordering, availability, terms, and conditions, fostering successful relationships.
• Provide product support and technical assistance, including on-site evaluation, pre-plant preparation, variety selection, and post-plant care.
• Identify and develop new accounts within the territory.
• Support licensees with technical support and facilitate plant orders.
• Provide industry and competitive feedback to management.
• Use Fall Creek’s CRM accurately and timely to record observations, activities, and customer interactions.
• Support the Global Commercial Team with horticultural and commercial insights.
• Assist with key account responsibilities alongside the Commercial and Licensing Managers.
• Ensure sales orders are accurate, understood, and deposits are received on time.
• Ensure order accuracy and communicate fulfillment timelines and logistics to customers.
• Build opportunities in the CRM to aid sales forecasting, including upcoming projects and demand insights.
• Report on variety and performance observations to R&D and Commercial departments; assist with plantings and cultural care as needed.
• Represent the company at regional meetings, tradeshows, and industry events; plan and execute educational seminars.
• Manage customer visits to nurseries and farms, including international locations when necessary.
• Act as a humble servant, providing high-level customer service.
• Uphold Fall Creek’s core values and confidentiality standards.
• Adhere to the Foreign Corrupt Practices Act standards.
• Perform other duties and special projects as assigned.

REQUIRED EDUCATION, KNOWLEDGE, SKILLS, AND TRAINING:

• Bachelor’s degree in Horticulture, Crop Science, or related field, or equivalent experience.
• 5+ years of related technical, sales, or customer service experience in agriculture, results-driven and customer-focused.
• Strong knowledge of soil & water chemistry, plant nutrition, irrigation, fertigation, and crop management.
• Proven ability to build successful professional relationships.
• High degree of independent judgment in problem-solving and decision-making.
• Excellent communication skills, both oral and written.
• Proficient with MS Office.
• Ability to prioritize, manage time effectively, and work independently.
• Valid driver’s license for the territory and ability to travel.
• Commitment to professional and ethical standards.

DESIRED QUALIFICATIONS

• Experience in blueberries or similar horticultural crops.
• Experience with ERP and CRM systems, preferably SAP and Salesforce.

Who is Fall Creek? – Please visit our website and YouTube videos.

We are a US-based company focused on blueberry genetics, plants, and grower support globally. From our beginnings in Oregon, we now have nurseries in Mexico, Peru, Spain, the Netherlands, South Africa, and China, with a team of global experts dedicated to serving our customers worldwide. Our mission is to support blueberry growers by providing top genetics, technical expertise, and market intelligence.

We are an equal opportunity employer that values diversity. Fall Creek offers a competitive salary and benefits. The role is primarily office-based but may require support in nursery and farm settings, including weekends on a rotational basis.

We look forward to your application! Please submit your CV/resume, ID, and educational records. Incomplete applications will not be considered. Applications close on the specified date, and late submissions will not be accepted.

Due to COVID-19, initial interviews may be conducted virtually. Please ensure you have access to a device suitable for virtual meetings.