Groups and Incentives Operations Consultant

Wild Dreams Hospitality; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Gauteng, South Africa, seeks a candidate to deliver and manage land tour programs across Southern and East Africa. The role requires strong communication, analytical, and negotiation skills, along with a deep understanding of the tourism industry. This live-out position involves coordinating with the Operations Manager and ensuring client satisfaction while maintaining relationships with partners.

Qualifications

• In-depth knowledge of tourism industry and destination management.
• Ability to create strategies and conduct financial management.
• Excellent organization and time management skills.

Responsibilities

• Deliver and manage land tour programs and events.
• Coordinate operations for profitability.
• Address client complaints promptly.

Skills

Knowledge of the tourism industry

Strong communication skills

Analytical skills

Negotiation skills

Teamwork

Adaptability

Tools

Tourplan

MS Office

Job description

Candidate Requirements

• Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
• Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
• Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
• Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
• Should be proficient in relevant software (Tourplan, MS Office)
• Must possess strong analytical and negotiation skills
• Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork

Key Outputs

• Responsible for delivering and managing land tour programs and events across Southern and East Africa
• Coordinate with Operations Manager to ensure profitability
• Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
• Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
• Address client complaints promptly, ensuring proper escalation to management when necessary
• Be on call for emergencies, assist with special projects, and support operations and accounts teams

This is a live-out position