Groups and Incentives Operations Consultant

Kendrick Recruitment; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Groups & Incentives Operations Consultant for a luxury African safari company in Sandton. The role involves coordinating travel programmes, managing administrative tasks, and ensuring high service standards. The ideal candidate has 4–5 years of inbound tour consulting experience, excellent organisational skills, and a strong background in the travel industry. This opportunity offers a chance to enhance guest experiences in a prestigious setting.

Responsibilities

• Coordinate and execute land tour programmes and events.
• Support the administrative management of travel files while ensuring operational efficiency.
• Travel with groups and provide on-site coordination.
• Collaborate with managers to ensure profitability and compliance.
• Build and maintain relationships with suppliers.

Skills

Excellent administrative and time management skills

Strong attention to detail

Ability to remain calm and efficient under pressure

Flexible and adaptable to shifting priorities and technologies

Excellent verbal and written communication skills

Proficiency in financial modelling and analysis

Familiarity with Excel

Negotiation and analytical skills

Creative thinking for crafting guest experiences

Education

Minimum 4–5 years of previous inbound tour consulting experience

Tools

Excel

Tourplan

MS Office

Teams

WETU

Job description

Overview

Job Title: Groups & Incentives Operations Consultant | Sandton | Luxury African Safari Company

Salary: Negotiable DOE

Kendrick Recruitment is seeking an experienced and detail-oriented Groups & Incentives Operations Consultant to join the team of one of our esteemed clients – a leading luxury African safari company based in Sandton. This position offers an exciting opportunity for a proactive individual with excellent organisational skills and a strong background in travel coordination.

Key Outputs

• Coordinate and execute land tour programmes and events
• Support the administrative management of travel files with a focus on operational efficiency and quality control
• Travel with groups as required and provide on-site coordination
• Collaborate with Reservations and Operations Managers to ensure profitability and compliance with commercial targets
• Provide proactive operational support to the Groups & Incentives team
• Build and maintain relationships with suppliers while monitoring service levels
• Liaise with accounts teams to manage debtors and flag potential bad debt
• Maintain up-to-date information on all confirmed services
• Assist in the preparation and delivery of travel documentation and operating schedules
• Ensure compliance with country-specific travel restrictions
• Recommend improvements to guest experiences and service delivery
• Escalate client or guest complaints promptly to relevant managers and assist in resolution
• Be on call for emergencies and provide timely updates to clients and managers
• Assist with special projects and duties assigned by management

Knowledge Required

• Strong knowledge of the travel and tourism industry, including current trends and destination management
• Understanding of the company’s operating regions and product offerings
• Commercial awareness to support strategic and operational decision-making
• Solid understanding of emergency response protocols and risk mitigation

Qualifications Required

• Minimum 4–5 years of previous inbound tour consulting experience

Skills Required

• Excellent administrative and time management skills
• Strong attention to detail
• Ability to remain calm and efficient under pressure
• Flexible and adaptable to shifting priorities and technologies
• Excellent verbal and written communication skills
• Proficiency in financial modelling and analysis
• Familiarity with Excel (essential), Tourplan (preferred), MS Office, Teams, and WETU
• Negotiation and analytical skills
• Creative thinking for crafting guest experiences
• Yielding and revenue optimisation skills

Personal Attributes

• Methodical and detail-oriented
• Proactive with strong decision-making and problem-solving capabilities
• Adaptable and calm under pressure
• Strong interpersonal and teamwork skills
• High levels of perseverance, patience, and energy
• Comfortable with routine tasks and deadlines
• Resilient, decisive, and able to navigate challenges

This is a fantastic opportunity to work with a highly respected brand in the luxury safari space. If you meet the above criteria and are passionate about creating seamless and memorable group travel experiences, Kendrick Recruitment encourages you to apply.