Groups and Incentives Operations Consultant

TravelPeople; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading inbound tour company in South Africa is seeking a Groups and Incentives Operations Consultant based in Sandton. The ideal candidate will have 4-5 years of inbound tour consulting experience, a strong knowledge of the tourism industry, and excellent coordination and negotiation skills. Responsibilities include executing land tour programs, on-site coordination, and maintaining relationships with partners. Strong computer skills are essential, especially in Excel, with a passion for delivering service excellence. Please send CV to apply.

Qualifications

• Minimum of 4 – 5 years previous inbound tour consulting GROUPS experience required.
• In-depth knowledge of the tourism industry and current trends.
• Excellent computer skills including Excel and MS Office applications.

Responsibilities

• Coordinate and execute land tour programs and events.
• Support the administrative preparation and management of travel files.
• Must be available to travel with groups and assist with on-site coordination.

Skills

Inbound tour consulting

Knowledge of tourism industry

Crisis management

Negotiation skills

Analytical skills

Tools

Excel

Tourplan

MS Office

WETU

Job description

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.

Experience required:

• Minimum of 4 – 5 years previous inbound tour consulting GROUPS experience required
• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance
• Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
• Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
• Analytical skills
• Negotiation skills
• Experiential Creativity (Crafting Experiences).

Duties include:

• Accountable for coordinating and executing land tour programs and events
• Support the administrative preparation and management of travel files
• Must be available to travel with groups and assist with on-site coordination
• Provide proactive support to the Groups and Incentives team
• Maintain good relationships with partners
• Support and communication with the accounts teams
• Maintain accurate and up-to-date information on all confirmed services
• Assist with the preparation of all travel documentation and operating schedules
• Ensure compliance with country travel restrictions
• Be on call for any major emergencies
• Assisting with special projects and any other duties as assigned by Management.

To apply please send CV to [e-mail]