Groups And Incentives Operations Consultant

Andbeyond Travel; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel company in South Africa is seeking a Groups and Incentives Operations Consultant to coordinate and support travel programs, ensuring operational efficiency and high standards of service. The ideal candidate has 4-5 years of inbound tour consulting experience and strong administration skills. This full-time role requires excellent communication abilities and proficiency in Excel, with responsibilities including managing travel files and maintaining supplier relationships.

Qualifications

• Minimum of 4 - 5 years of inbound tour consulting experience.
• Strong organization and time management skills.
• Ability to work well under pressure.

Responsibilities

• Coordinate and execute land tour programs and events.
• Assist with administrative preparation and management of travel files.
• Provide proactive support to the Group's and Incentive's team.

Skills

Strong administration skills

Excellent communication skills

Proficiency with Excel

Financial analysis

Negotiation skills

Tools

Tourplan

MS Office

Job description

Groups and incentives Operations Consultant

Join to apply for the Groups and incentives Operations Consultant role at andBeyond Travel

Overview

andBeyond is built on the strength of remarkable people who care about the guest experience, sustainability, and the communities we serve.

The Groups and Incentives Operations Consultant will coordinate and support travel programs and group movements, ensuring operational efficiency, profitability, and high standards of service.

Responsibilities

Coordinate and execute land tour programs and events

Assist with the administrative preparation and management of travel files, ensuring effective operations and quality control.

Be available to travel with groups and assist with on-site coordination.

Collaborate with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring profitability and margins in line with andBeyond guidelines.

Provide proactive support to the Group's and Incentive's team.

Maintain relationships with partners and monitor adherence to supplier service level standards.

Support accounts teams to ensure timely debt collection and inform management of potential bad debt.

Maintain accurate information on all confirmed services

Assist with preparations of travel documentation and operating schedules for prompt delivery.

Ensure compliance with country travel restrictions in administration, planning, and execution of traveling groups.

Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and service.

Forward client / guest complaints to the Operations Manager and Groups Reservations Manager and ensure timely response.

Be on call for major emergencies and alert the client and Regional Touring Manager as required.

Assist with special projects and any other duties as assigned by Management.

Knowledge Required

In-depth knowledge of the tourism industry, travel industry channels, current trends, destination management, and customer expectations.

Understanding of terms and conditions, markets in which andBeyond operates, product knowledge across destinations.

Ability to create and formulate a strategy and support commercial decisions.

A passion for delivering service excellence

Knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance.

Experience with crisis management protocols, including emergency response and risk mitigation strategies.

Qualifications Required

Minimum of 4 - 5 years of inbound tour consulting experience.

Skills Required

Strong administration skills with meticulous attention to detail.

Organization and time management; ability to deliver results in a fast-paced, performance-oriented environment.

Ability to work well under pressure.

Adaptability to changing priorities, projects, clients, and technology.

Clear thinking in emergencies to ensure smooth tour operations.

Excellent communication skills (verbal, written, reporting, body language).

Good understanding of terms and conditions, product knowledge, and travel industry channels.

Financial analysis, modelling and management.

Knowledge of markets and product destinations across andBeyond.

Proficiency with Excel (essential), Tourplan (preferred) or other reservation systems, MS Office, Teams, WETU.

Analytical skills, negotiation skills, and experiential creativity (Crafting Experiences).

Yield management awareness.

Personal Attributes

Detail-oriented.

Proactive and adaptable.

Decision-maker and problem-solver.

Service-oriented with strong multi-tasking abilities.

Teamwork and interpersonal skills.

Conflict management and resolution

The successful candidate should have an enquiring mind, be methodical, pay attention to details, be creative, show perseverance and patience, be able to work under pressure, handle routine tasks, maintain high energy, be flexible, and persist with tasks.

We reserve the right to not make an appointment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitality and Travel Arrangements

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