Group Travel Coordinator - Cruise Reservations & Logistics

Mashreq Bank; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A specialized travel consultancy in Cape Town is seeking a detail-oriented Group Travel Coordinator to manage cruise logistics for group travel programs. The ideal candidate will have strong organizational skills, experience in cruise reservation systems, and exceptional customer service abilities. This role offers a flexible work environment and competitive benefits including travel discounts. Join a supportive team where your passion for travel can thrive.

Benefits

Competitive salary with incentive opportunities

Flexible working arrangements (WFH / hybrid)

Travel discounts and cruise perks

Qualifications

• Minimum 3-5 years of experience in group travel coordination, particularly with cruise travel.
• Proven experience in handling logistics and multitasking in high-pressure environments.
• Exceptional communication skills with a focus on customer satisfaction.

Responsibilities

• Manage group cruise reservations and coordinate with clients for logistics.
• Liaise with cruise lines and manage group space negotiations.
• Oversee pre-departure processes including invoicing and visa support.

Skills

Cruise reservation systems

Client relationship management

Organizational skills

Problem-solving abilities

Attention to detail

Education

Bachelor's degree in Travel & Tourism, Hospitality Management, or related field

Tools

Microsoft Office Suite

GDS platforms (Sabre, Amadeus)

Job description

Job Summary

We are seeking a detail-oriented and customer-focused Group Travel Coordinator with specialized expertise in Cruise Reservations & Logistics. This role is ideal for a professional who thrives on creating seamless, memorable group travel experiences across global cruise destinations.

The successful candidate will handle group bookings, logistics coordination, client communication, and vendor relationships, ensuring high levels of satisfaction and operational excellence.

Key Responsibilities

• Plan, coordinate, and manage group cruise reservations for leisure, corporate, educational, or incentive travel programs.
• Liaise with cruise lines to secure group space, negotiate rates, and manage allotments.
• Coordinate with clients to gather passenger details, manage rooming lists, and special requests.
• Oversee the full pre-departure process, including invoicing, documentation, visa support, and payment follow-ups.
• Act as the primary point of contact during cruise execution to resolve issues, ensure client satisfaction, and provide real-time support.
• Manage logistics such as ground transportation, pre/post-cruise hotel arrangements, and optional excursions.
• Collaborate with internal teams including marketing, sales, and finance to ensure smooth end-to-end execution.
• Monitor cruise promotions, industry trends, and supplier changes to maintain competitive offerings.
• Maintain detailed records and generate reports for performance tracking and invoicing.

Required Skills and Qualifications

Bachelors degree in Travel & Tourism, Hospitality Management, Business Administration, or related field.

Proven experience with cruise reservation systems (e.g., Polar Online, Espresso, or CruisePro) and GDS platforms (Sabre, Amadeus, etc.).

Strong organizational and multitasking abilities with a keen eye for detail.

Exceptional communication and client relationship skills.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook); knowledge of CRM tools is a plus.

Ability to handle complex logistics, deadlines, and last-minute changes with professionalism.

Experience 3–5 years of experience in group travel coordination, preferably with a focus on cruise travel.

Prior experience working with large group logistics or incentive travel is highly desirable.

International travel planning experience is a plus.

Working Hours

Monday to Friday: 9:00 AM to 6:00 PM (IST).

Flexibility required for different time zones and occasional weekend coordination during active trips.

Remote / hybrid work environment with occasional travel opportunities.

Knowledge, Skills and Abilities

Comprehensive understanding of cruise itineraries, fare structures, onboard services, and visa regulations.

Ability to stay calm under pressure and solve problems creatively and efficiently.

High degree of customer service orientation and cultural sensitivity.

Passion for travel and global destinations.

Self-starter with initiative and accountability.

Benefits

• Competitive salary with incentive opportunities.
• Flexible working arrangements (WFH / hybrid).
• Paid vacation, sick leave, and floating holidays.
• Travel discounts and cruise perks.
• Learning & development programs.
• Positive and collaborative team culture.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in delivering excellence through innovation and dedication.

Join a team that values your passion for travel, your attention to detail, and your commitment to exceeding expectations.

Work alongside experienced professionals in a supportive environment where your ideas are welcomed, and your career can thrive.

Whether you are crafting dream vacations or building logistics behind the scenes, your work makes unforgettable experiences possible.

How to Apply

Ready to set sail on an exciting career journey? Send your updated resume and a brief cover letter outlining your relevant experience to us with the subject line: Application for Group Travel Coordinator – Cruise Logistics. Applications will be reviewed on a rolling basis. Early applications are encouraged.