Group Operations Manager

Hospitality and Outdoor Ltd; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury hospitality group is seeking a Group Operations Manager to lead strategic initiatives across their properties in South Africa. This role includes financial management, staff training, and operational coordination to maximize guest satisfaction and profitability. Candidates should have at least 10 years of General Management experience within luxury establishments and possess strong financial and people skills. The monthly compensation ranges from R 90,000 to R 100,000, negotiable based on experience and qualifications.

Benefits

Company benefits

Qualifications

• Minimum of 10 years in General Management or 3 years in Group Operations management in multiple properties.
• Strong experience in all aspects of lodge operation including HR, Finance, and Guest Interaction.

Responsibilities

• Ensure efficient management of all properties within the portfolio.
• Manage financial accounts and ensure budgets are followed.
• Coordinate with General Managers on operational facets.

Skills

Financial acumen

Excellent people skills

Lodge operations experience

Education

Relevant tertiary qualification in Management or Hospitality

Job description

Hospitality and Outdoor-New Vacancy – Group Operations Manager

Luxury Hospitality Group – Bryanston

The Operations Manager – Hotels and Resorts will play a pivotal role in providing strategic leadership across multiple lodges and properties, focusing on three core pillars: GUEST experience and satisfaction, associate satisfaction, and owner satisfaction. This position will drive the optimisation of revenue and EBITDA performance by leveraging competitive advantages, implementing robust cost-control strategies, and fostering a culture of efficiency and innovation.

Additionally, the incumbent will be responsible for ensuring that these strategies and services are differentiated in the marketplace, contributing to the overall success and competitive positioning of each Lodge operation. The role also entails full accountability for effective leadership and profitable management of multiple functions within the base property, ensuring that shareholder returns are maximised through operational excellence and sound financial management.

Requirements

• A relevant tertiary qualification in either Management or Hospitality (Highly Beneficial)
• A minimum of 10 years General Management or 3 years Group Operations management experience in managing multiple properties, Essential. (High End, Luxury Establishments)
• Strong financial acumen (English)
• Excellent people skills
• Well experienced in all aspects of the lodge operation: HR, Finance (Budgeting/Forecasting), F&B, FOH, Guest Interaction, Project management, Maintenance, Housekeeping, Guiding etc.

Description (Summary)

• Responsible for the efficient management of all properties within the company portfolio
• Implementation and management of SOP’s in conjunction with the various GM’s
• Staff skill development and training at all levels: to provide further training of all staff so each member has multiple and varied life skills whilst simultaneously ensuring that our high standards are maintained.
• To manage the financial accounts of the business in conjunction with the CEO, controlling costs and ensuring budgets are followed across all properties.
• Ensure that all operational departments are maximising revenue and profit potential, whilst minimising expenditure.
• Coordinate with property General Managers in all facets of their hotel's operations.
• Be knowledgeable on brand standards.
• Full HR compliance/policies/procedures, adhering to local, state and federal laws are adhered.
• Oversee selection and performance of vendor services, including preparation of requests for proposal and service agreements; monitor vendor performance against service level agreements.
• Develop and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters.
• Maintain working relationships with the General Managers and Directors to ensure effective co-ordination of all company activities in support of corporate objectives.

Package on offer

• R 90-100 000 pm Negotiable (depending on experience and qualifications)
• Company benefits

Starting Date: January 2026