Group Hotel Manager

Ottobauthentic; Pietermaritzburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading hotel management group in Pietermaritzburg is seeking a Hotel Group Manager to oversee strategic and operational management of three properties. The ideal candidate will have 5–7 years of senior management experience, strong leadership skills, and financial acumen to drive revenue growth while ensuring exceptional guest satisfaction. This role requires proficiency in hotel operations and property management systems.

Qualifications

• Minimum 5–7 years of senior hotel management experience, preferably in multi-property operations.
• Track record of increasing occupancy and profitability.
• Knowledge of KZN hospitality market and local labour regulations advantageous.

Responsibilities

• Oversee daily operations across multiple properties to ensure efficiency and profitability.
• Prepare and manage annual budgets and financial reports.
• Develop and execute marketing strategies to enhance guest relations.
• Lead and develop a team, fostering a culture of service excellence.
• Identify new revenue streams and drive capital improvement projects.

Skills

Leadership and people management

Financial acumen

Interpersonal and communication skills

Revenue growth strategies

Proficiency with hotel property management systems

Education

Diploma or degree in Hospitality Management or related field

Tools

Hotel property management systems (PMS)

Microsoft Office

Job description

The Hotel Group Manager will be responsible for the overall strategic, operational, and financial management of the three properties. The role ensures that all establishments operate efficiently, maintain exceptional guest satisfaction, meet profitability goals, and adhere to brand standards.

Key Responsibilities

• Operational Management
  Oversee daily operations across all three properties, ensuring smooth running of front office, housekeeping, food & beverage, and maintenance. Implement and monitor standard operating procedures (SOPs) for service excellence and consistency. Coordinate staff scheduling to optimize productivity and manage costs. Ensure compliance with health, safety, and licensing regulations.
• Financial & Business Performance
  Prepare and manage annual budgets, monthly forecasts, and financial reports for each property and the group as a whole. Monitor and improve occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR). Control costs and identify opportunities to improve profitability.
• Sales, Marketing & Guest Relations
  Develop and execute marketing and sales strategies, including online presence, partnerships, and promotions. Maintain strong relationships with corporate clients, travel agents, and event planners. Oversee guest experience standards, ensuring high ratings on booking platforms (e.g., TripAdvisor etc.) and effective handling of complaints.
• Human Resource Management
  Lead, motivate, and develop a multi-property team, fostering a culture of service excellence and accountability. Recruit, train, and evaluate staff across all locations. Implement staff incentive programmes and enforce company HR policies.
• Strategic Growth & Projects
  Identify and implement new revenue streams (e.g., conferencing, events, catering). Drive capital improvement projects, renovations, and upgrades as needed. Analyse market trends and competitor activity to stay ahead in the regional hospitality market.

Key Skills & Competencies

Strong leadership and people management skills across multi-site operations. Deep understanding of hotel operations, including front office, housekeeping, F&B, and maintenance. Financial acumen: budgeting, cost control, and P&L management. Excellent interpersonal and communication skills to manage staff, suppliers, and guests. Proven ability to drive revenue growth and maintain high guest satisfaction. Proficiency with hotel property management systems (PMS), reservations platforms, and Microsoft Office.

Qualifications & Experience

• Diploma or degree in Hospitality Management, Business Administration, or related field preferential.
• Minimum 5–7 years of senior hotel management experience, preferably in multi-property or group operations.
• Track record of increasing occupancy and profitability.
• Knowledge of KZN hospitality market and local labour regulations advantageous.