Group Hotel Manager

OttoBauthentic; KwaZulu-Natal; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading hotel group in KwaZulu-Natal is seeking an experienced Hotel Group Manager to oversee operations across three properties. The ideal candidate will have 5–7 years of senior management experience, strong leadership skills, and a deep understanding of hotel operations. Responsibilities include financial management, marketing strategy development, and maintaining high guest satisfaction. This is an excellent opportunity for someone eager to drive growth and lead a dedicated team.

Qualifications

• 5–7 years of senior hotel management experience required.
• Experience in multi-property operations preferred.
• Knowledge of KZN hospitality market advantageous.

Responsibilities

• Manage daily operations across three properties.
• Prepare and manage annual budgets and financial reports.
• Develop marketing and sales strategies to increase revenue.
• Lead and develop a multi-property team.

Skills

Leadership

Interpersonal communication

Financial management

Operational management

Revenue growth

Knowledge of hotel operations

Education

Diploma or degree in Hospitality Management

Tools

Hotel property management systems (PMS)

Microsoft Office

Job description

The Hotel Group Manager will be responsible for the overall strategic, operational, and financial management of the three properties. The role ensures that all establishments operate efficiently, maintain exceptional guest satisfaction, meet profitability goals, and adhere to brand standards.

Operational Management

• Oversee daily operations across all three properties, ensuring smooth running of front office, housekeeping, food & beverage, and maintenance.
• Implement and monitor standard operating procedures (SOPs) for service excellence and consistency.
• Coordinate staff scheduling to optimize productivity and manage costs.
• Ensure compliance with health, safety, and licensing regulations.

Financial & Business Performance

• Prepare and manage annual budgets, monthly forecasts, and financial reports for each property and the group as a whole.
• Monitor and improve occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
• Control costs and identify opportunities to improve profitability.

Sales, Marketing & Guest Relations

• Develop and execute marketing and sales strategies, including online presence, partnerships, and promotions.
• Maintain strong relationships with corporate clients, travel agents, and event planners.
• Oversee guest experience standards, ensuring high ratings on booking platforms (e.g. Booking.com, TripAdvisor etc) and effective handling of complaints.

Human Resource Management

• Lead, motivate, and develop a multi-property team, fostering a culture of service excellence and accountability.
• Recruit, train, and evaluate staff across all locations.
• Implement staff incentive programmes and enforce company HR policies.

Strategic Growth & Projects

• Identify and implement new revenue streams (e.g. conferencing, events, catering).
• Drive capital improvement projects, renovations, and upgrades as needed.
• Analyse market trends and competitor activity to stay ahead in the regional hospitality market.

Key Skills & Competencies

• Strong leadership and people management skills across multi-site operations.
• Deep understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
• Financial acumen: budgeting, cost control, and P&L management.
• Excellent interpersonal and communication skills to manage staff, suppliers, and guests.
• Proven ability to drive revenue growth and maintain high guest satisfaction.
• Competence with hotel property management systems (PMS), reservations platforms, and Microsoft Office.

Qualifications & Experience

• Diploma or degree in Hospitality Management, Business Administration, or related field preferential.
• Minimum 5–7 years of senior hotel management experience, preferably in multi-property or group operations.
• Track record of increasing occupancy and profitability.
• Knowledge of KZN hospitality market and local labour regulations advantageous.