Group Aftersales Manager- Caribbean

GAP Talent; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A multinational automotive group is seeking a Group After Sales Manager to oversee after-sales operations across multiple locations in the Caribbean. This role involves strategic leadership to improve customer satisfaction and service efficiency, driving revenue growth through vehicle maintenance and parts distribution. Ideal candidates will have over 10 years of experience in after-sales management and possess strong leadership and analytical skills. The position offers competitive compensation and relocation support.

Benefits

Health and wellness benefits

Professional development opportunities

Relocation support

Qualifications

• 10+ years of experience in after-sales management in the automotive industry.
• Proven track record in managing multiple locations.
• Strong analytical and decision-making abilities.

Responsibilities

• Develop after-sales strategies to enhance customer experience.
• Oversee service and parts operations to ensure excellence.
• Manage relationships with key stakeholders.

Skills

Service management

Customer relationship management

Leadership

Data analysis

Problem-solving

Education

Bachelor’s or Master’s degree in Business Administration or Automotive Engineering

Tools

Automotive service software

Job description

Job Title: Group After Sales Manager

Location: Caribbean

Industry: Multinational Automotive Group

Note: This is a full time post in the Caribbean (Not Hybrid)

Open to Caricom candidates and global candidates where full relocation and housing will be provided.

Job Summary

The Group After Sales Manager will be responsible for overseeing and optimizing after-sales operations across multiple locations within the Caribbean. This role requires strategic leadership to enhance customer satisfaction, improve service efficiency, and drive revenue growth in after-sales services, including vehicle maintenance, parts distribution, and customer support.

Key Responsibilities

• Develop and implement after-sales strategies to enhance customer experience and business profitability.
• Oversee service, warranty, and parts operations across multiple territories, ensuring high performance and operational excellence.
• Establish and maintain service quality standards to align with global best practices.
• Drive continuous improvement in service delivery, parts availability, and customer retention.
• Manage relationships with key stakeholders, including manufacturers, dealers, and suppliers.
• Analyze market trends, customer feedback, and operational data to optimize service offerings.
• Lead and develop a team of after-sales managers and technical specialists to achieve performance targets.
• Ensure compliance with regional and international automotive regulations and standard.
• Monitor financial performance, control operational costs, and develop strategies to enhance profitability.
• Implement digital and technological advancements to modernize after-sales operations.

Qualifications & Experience

• Bachelor’s or Master’s degree in Business Administration, Automotive Engineering, or a related field.
• Minimum of 10 years of experience in after-sales management within the automotive industry, preferably in a multinational environment.
• Proven expertise in service management, parts distribution, and customer relationship management.
• Strong leadership and team management skills with experience overseeing multiple locations.
• Excellent problem-solving, decision-making, and analytical skills.
• Ability to drive operational improvements through data analysis and performance metrics.
• Strong communication and interpersonal skills.
• Proficiency in relevant automotive service software and digital platforms.

Key Competencies

• Strategic mindset with the ability to implement long-term after-sales initiatives.
• Strong customer-centric approach and commitment to service excellence.
• Effective leadership and ability to manage diverse teams across multiple locations.
• Adaptability to evolving automotive industry trends and challenges.
• Results-driven with a focus on profitability and efficiency.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Health and wellness benefits.
• Professional development opportunities.
• Relocation support (if applicable).