GRC Administrative Assistant

MVIA; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MVIA in Tokai, Cape Town seeks a detail‑oriented GRC Administrative Assistant to support the HoGRC. You will maintain monitoring trackers, retrieve evidence, review call recordings and ensure records are accurate and separately maintained for two licensed financial services providers.

This role offers a structured entry point into governance, risk and conduct assurance, demanding precision, integrity and careful handling of confidential information on a daily basis.

Responsibilities

• Maintain the GRC monitoring calendar, monitoring lists, sample trackers, evidence indexes and follow-up schedules.
• Retrieve documents, system extracts, forms, approvals, correspondence, call recordings and other evidence as requested by the HoGRC.
• Complete the approved monitoring checklists, recording the sample, source, date, evidence reference, status and factual observation for each item.
• Listen to authorised call recordings and record the relevant timestamps and factual observations.
• Identify missing, incomplete, late, inconsistent or contradictory evidence and refer the observation to the HoGRC for assessment; do not make the final risk, compliance or regulatory determination.
• Prepare separate weekly monitoring information and evidence summaries for each financial services provider for review by the HoGRC by the agreed deadline.
• Track outstanding evidence and follow-up actions with the relevant evidence owners.
• Maintain a complete audit trail recording what was requested, what was received, what was not available and when matters were escalated.
• Escalate apparent concerns promptly through the approved channels and protect confidential client, employee and business information.

Job description

MVIA is seeking a detail-oriented GRC Administrative Assistant to provide administrative support to the Head of Governance, Risk and Compliance (HoGRC). Based in Tokai, Cape Town, the successful candidate will support independent oversight across two licensed financial services providers. Key duties include maintaining monitoring trackers, retrieving evidence, reviewing authorised call recordings and ensuring that each entity's records remain accurate, complete and separately maintained. This role offers a structured entry point into governance, risk and conduct assurance for a meticulous professional who takes pride in accuracy and integrity.

Key Responsibilities

• Maintain the GRC monitoring calendar, monitoring lists, sample trackers, evidence indexes and follow-up schedules.
• Retrieve documents, system extracts, forms, approvals, correspondence, call recordings and other evidence as requested by the HoGRC.
• Complete the approved monitoring checklists, recording the sample, source, date, evidence reference, status and factual observation for each item.
• Listen to authorised call recordings and record the relevant timestamps and factual observations.
• Identify missing, incomplete, late, inconsistent or contradictory evidence and refer the observation to the HoGRC for assessment; do not make the final risk, compliance or regulatory determination.
• Prepare separate weekly monitoring information and evidence summaries for each financial services provider for review by the HoGRC by the agreed deadline.
• Track outstanding evidence and follow-up actions with the relevant evidence owners.
• Maintain a complete audit trail recording what was requested, what was received, what was not available and when matters were escalated.
• Escalate apparent concerns promptly through the approved channels and protect confidential client, employee and business information.
• Refer any potentially material, urgent, red or critical observation to the HoGRC on the same day. The HoGRC determines the final classification and required escalation.
• Perform other related administrative duties as reasonably required by the HoGRC.