Graduate Technical Support Specialist

Onenebula; Gauteng; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A tech-focused company based in Gauteng is seeking an individual to provide effective service delivery to clients. Responsibilities include managing service requests, participating in technical meetings, and advising clients on telecommunications infrastructure. The ideal candidate will have an ICT degree, Cisco certification, and strong technical knowledge in networking and telecom systems.

Benefits

20 leave days plus 4 extra

Well-being program

Paid Microsoft courses and certifications

Training allowance every 2 years

Participation in social responsibility initiatives

Qualifications

• Relevant degree and an ICT certification in telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word, and PowerPoint).
• CCNA and CCNP knowledge required.

Responsibilities

• Manage incidents and service requests as required.
• Attend to the programming of systems.
• Provide input to operational meetings as required.

Skills

Basic Cisco Networking (WAN & LAN)

Cisco VOIP

Proficiency in MS Office Suite

Education

Relevant degree and ICT certification

CISCO Certifications

Job description

If you answered yes, keep reading. Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey. We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. Learn more about our people brand by watching our culture videos: Job Opportunity at 1Nebula. This is a fixed-term contract role for 12 months based in Cape Town.

The main purpose of this position is to provide effective service delivery to clients of Nebula. Secondly, to ensure that all service requests and incidents are resolved expeditiously, with a high level of expertise and professionalism to the complete satisfaction of the client.

What You will do within this role (Your key responsibilities)

• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required.
• Effect any change control activities which may be required.
• Ensure that all failures, as required by the client, are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and any other operational meetings with the client, pile and prepare various reports or inputs thereto, as required by the client.
• Attend to the programming of systems.
• Attend operational meetings for the purposes of providing technical or subject matter specific input.
• Manage the video and teleconference facilities and conduct testing on a regular basis to ensure that the technology/equipment are functioning optimally.
• Advise the client on bandwidth requirements to support the desired telecommunications infrastructure and network.
• Achieve all project timelines implemented by Nebula or the Client.
• Contribute to the group's telecoms knowledge.
• Participate in training/networks sessions and events for both the client and Nebula employees, where required.
• Continuous technical knowledge development, within the telecommunications field, by devising an active and deliberate plan of research and active study.
• Convert customer requirements into telecoms requirements, which could result in the new products.
• Provide input into feasibility studies pertaining to the developing of new products.
• Provide input relating to new offerings in the market.
• Provide input into the development and design of telecommunications systems and infrastructure.
• Recommend areas in which the systems can be improved on site to secure cost savings for the client or additional value add.
• Liaise with providers with regards to the full spectrum of service delivery requests.
• Ensure that vendor meetings are scheduled on a weekly and monthly basis.
• Analyse stats supplied by vendors and recommend improvements on a monthly basis.
• Provide regular reports pertaining to vendor deviations and variations.
• Maintain an asset register.

More about You (Our requirements for the role)

In order to be considered we look for:

• Relevant degree and an ICT certification in any of the telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word and PowerPoint).

Technical knowledge

• CCNA – Basic Cisco Networking (WAN & LAN)
• CCNP – Cisco VOIP
• PABX's
• Video Conferencing
• Basic understanding of Cloud services

Our Amazing Perks

• Enjoy 20 leave days a year plus a "mulligan day" each quarter after meeting all your deliverables (total 4 extra leave days annually).
• Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family.
• Grow your skills and learn something new with paid Microsoft courses and certifications.
• Take up a hobby and unlock a training allowance every 2 years to do something non-work related.
• Give back by participating in our Culture and Social Responsibility initiatives.

Your Application

We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application, Nebula will delete the information you provide here within 3 months.