Graduate IT Support Technician

CambriLearn Online School; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online education provider is looking for a Graduate IT Support Technician in Johannesburg. This entry-level position involves assisting with daily IT support requests and troubleshooting. Ideal candidates are recent graduates with qualifications in IT or related fields. The role requires a willingness to be on-site as needed and offers a salary range of R15-R18k per month.

Qualifications

• Recent graduate (0-2 years experience) preferred.
• Qualification in Information Technology, Information Systems, or similar.
• Exposure to Windows and MacOS environments is a plus.

Responsibilities

• Respond to first-line support requests.
• Troubleshoot user issues including password resets and network connectivity.
• Maintain company IT asset register.

Skills

Basic troubleshooting

Communication

Problem-solving

Technical eagerness

Education

Diploma in Information Technology or related field

CompTIA A+ or N+ certificate

Tools

Google Workspace

Microsoft 365

Job description

Role Overview

The Graduate IT Support Technician supports the IT Support Engineer by assisting with daily support requests, basic troubleshooting tasks, hardware administration, staff onboarding/offboarding, and general system upkeep. This is an entry-level position designed for a recent graduate who is eager to build a career in IT support and technical operations.

The applicant must live in Johannesburg and must be willing and able to be in the Sandton office when required.

Key Responsibilities

• Assist in responding to first-line support requests across staff devices and software platforms.
• Troubleshoot basic user issues such as:
  • Password resets and authentication problems.
  • Laptop and peripheral setup.
  • Email and calendar access issues.
  • Network connectivity issues.
• Prepare, configure, and maintain laptops and related hardware.
• Support employee onboarding/offboarding (account setup, equipment issuing and returns).
• Maintain and update the company IT asset register.
• Escalate complex or recurring issues to the IT Support Engineer.
• Document solutions and contribute to internal support knowledge bases.
• Participate in guided learning to grow technical capability and independence.

Required Qualifications

This role is intended for a recent graduate (0–2 years experience) with a completed qualification in one of the following fields (or closely related areas):

• Information Technology.
• Information Systems.
• Network Administration.
• Computer Engineering.
• Business Information Technology.
• Systems Support / Technical Support diploma (NQF Level 5+).
• Any accredited IT support / systems admin certificate program (e.g. CompTIA A+ or N+ advantageous).

Added Advantage (not required, but beneficial):

• Some exposure to MacOS and Windows environments (even via student labs or personal setup).
• Experience solving basic troubleshooting issues for others (student tutoring, helpdesk volunteer, residence IT help, etc.).
• Familiarity with Google Workspace or Microsoft 365 environments.

Key Competencies

• Eagerness to learn and develop technical skills.
• Clear communication and patience, especially with non-technical users.
• Good problem-solving ability and curiosity.
• Reliable, well-organized, and comfortable working with structured processes.
• Ability to follow guidance while gradually taking on more responsibility.

Performance Indicators

• Timeliness and responsiveness in support ticket handling.
• Reduction of escalations for repeat/basic issues over time.
• Accuracy in IT asset record management.
• Demonstrated progression in troubleshooting independence.

Salary Range

R15-R18k per month.