Gorgias Technical Customer Service Representative

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A growing technology company is seeking a Technical Customer Service Representative to provide high-level technical support via Gorgias CRM. The role is fully remote and ideal for someone with over a year of experience in technical support. Responsibilities include analyzing customer data and enhancing their experience, owning ticket resolution, and ensuring prompt communication. Candidates should have exceptional English communication skills and a strong problem-solving aptitude. This position offers project bonuses, paid time off, and opportunities for advancement.

Benefits

Project bonus opportunities

Annual salary increase

PTO and paid holidays

Health and dental coverage

Career path opportunities

Qualifications

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED.
• 1+ year of experience in technical support or troubleshooting roles.
• Exceptional written and spoken English communication skills.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data and offer insights for customer experience improvements.
• Own ticket resolution end-to-end with accountability and urgency.

Skills

Gorgias usage

Technical support experience

Problem-solving skills

English communication

CRM navigation

Job description

We’re Hiring: Gorgias Technical Customer Service Representative (Remote)

About The Job

• Full-time, remote position
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates

What You’ll Do

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success

What We’re Looking For

• Minimum 1 year of hands‑on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in E‑Commerce or SaaS support is a strong plus

Technical Requirements

• Minimum internet speed: 20 Mbps (for both download and upload speeds)
• Own laptop or desktop with at least an Intel i5 processor (or equivalent)
• Minimum of 8 GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity

Perks & Benefits

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend depending on location
• Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

• Fast‑growing company with room for advancement
• Collaborative and values‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier E‑Commerce brands
• Commitment to personal and professional development

Ready to apply?

Join us in shaping the future of E‑Commerce support.