Goodwood Help Desk Technician

Oostelike Personeel Konsultante; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A consulting firm in Cape Town is seeking a Goodwood Help Desk Technician. The successful candidate will provide IT support for hardware and software, assist users with established systems, and manage asset configurations. Applicants should have over 2 years of experience, a Matric with Mathematics, and good troubleshooting skills. This is a permanent, full-time position offering R20,000 – R25,000 CTC per month with benefits.

Benefits

Provident Fund

December Bonus

Qualifications

• More than 2 years' experience with configuring and setting up IT systems.
• Experience with L1 LAN, Wireless, WAN Networks, Phones & Printers.
• Experience in IT Hardware and Software Support.

Responsibilities

• Support users with established IT systems.
• Assist with IT hardware infrastructure at distribution and branch offices.
• Implement IT infrastructure and applications at Head Office.

Skills

Client interaction experience

Good understanding of Microsoft Environment

Desktop Support

Basic Endpoint Security

Excellent Troubleshooting skills

Education

Matric with Mathematics

Tools

Office 365

Windows

Antivirus

Job description

Goodwood Help Desk Technician

Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.

Appointment: Permanent, full-time position

Salary: R20 000 – R25 000 CTC per month

Benefits: Provident Fund and December Bonus

Working hours: Monday – Friday from 08:00 to 17:00

Qualifications and or Experience:

• More than 2 years\' experience with configuring and setting up IT of systems.
• Matric with Mathematics
• L1 LAN Network (Basic)
• L1 Wireless Network (Basic)
• L1 WAN Network (Basic)
• L1 Phones & Printers (Basic)
• L1 Remote support (Basic)
• L1 Office 365 (Basic)
• L1 Active Directory (Basic)
• L1 Microsoft infrastructure skills (Basic)
• L1 Hardware & Software maintenance (Basic).
• Good understanding of Microsoft Environment
• Client interaction experience
• Desktop Support
• Basic Endpoint Security

Job Purpose:

• Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
• Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
• Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
• Excellent Troubleshooting skills with rapid resolution.
• IT Hardware and Software Support.
• Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
• Assist operational team with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
• Update and Maintain Asset Register and user configuration on Windows, Office365, POS, Uniclox.
• Implement and follow through IT infrastructure and applications at Head Office.
• Ability to take ownership of an ICT problem or project from beginning to completion.
• ICT Infrastructure Monitoring.
• IT Record keeping and documenting.
• Planned change control knowledge.
• Implementation of network, Microsoft and security standards.
• Provide support to Head Office, GW store end users where required.