Global Warranty Technician: Claims & Resolution Expert

Barloworld Equipment (Pty) Ltd; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent equipment firm in Bellville is seeking a qualified artisan for a warranty management role. You will achieve warranty targets, control costs, and provide support for warranty resolution. Ideal candidates must have at least four years of relevant experience and a solid understanding of the Caterpillar warranty process. Strong technical skills and customer responsiveness are essential, along with proficiency in MS Office and SAP/CRM tools. This position promises continual skill development in a challenging environment.

Qualifications

• Four years post apprentice/learnership experience required.
• Understanding of Caterpillar warranty process/service principles.
• Applicable product knowledge necessary.

Responsibilities

• Achieve warranty balance score card targets.
• Control costs on warranty claims.
• Provide support for warranty resolution.

Skills

Warranty management

Technical report writing

Problem solving

Customer responsiveness

Computer literacy (MS Office, SIS & SAP/CRM)

Education

Grade 12

Qualified Artisan (e.g. Diesel Mechanic)

Mechanic or relevant qualification

Job description

A prominent equipment firm in Bellville is seeking a qualified artisan for a warranty management role. You will achieve warranty targets, control costs, and provide support for warranty resolution. Ideal candidates must have at least four years of relevant experience and a solid understanding of the Caterpillar warranty process. Strong technical skills and customer responsiveness are essential, along with proficiency in MS Office and SAP/CRM tools. This position promises continual skill development in a challenging environment.