Global Warranty & Dealer Service Director (Equity Eligible)

Caterpillar Financial Services Corporation; Gauteng; On-site; ZAR 3 108 000 - 4 664 000; Full time

Job summary

A global manufacturing leader is seeking a Director for Warranty and Dealer Service Network. This role involves strategic leadership in warranty operations, enhancing efficiency, and managing global service teams. The ideal candidate should have substantial experience in product management and customer relations. Responsibilities include overseeing service operations and ensuring high-quality resolutions. A competitive salary and comprehensive benefits package are included, making this an exciting opportunity for seasoned professionals.

Benefits

Medical, dental, and vision benefits

401(k) savings plans

Paid time off plan

Incentive bonus

Qualifications

• Experience leading large global teams.
• Proven product management capabilities.
• Ability to manage large, complex projects.

Responsibilities

• Provide strategic leadership to warranty and dealer service operations.
• Oversee the adoption of warranty and product quality transformation.
• Manage development and delivery of organizational strategies.

Skills

Leadership experience

Customer focus

Data gathering & analysis

Problem solving

Effective communications

Technical excellence

Job description

A global manufacturing leader is seeking a Director for Warranty and Dealer Service Network. This role involves strategic leadership in warranty operations, enhancing efficiency, and managing global service teams. The ideal candidate should have substantial experience in product management and customer relations. Responsibilities include overseeing service operations and ensuring high-quality resolutions. A competitive salary and comprehensive benefits package are included, making this an exciting opportunity for seasoned professionals.