Global Service Delivery Manager - Proactive Support

YAVICA; Centurion; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Work-life harmony

Hybrid working

Collaborative culture

Growth opportunities

Tools to succeed

Paid time off

Job summary

YAVICA is seeking an experienced Service Delivery Manager to lead a global support team and own the end‑to‑end customer lifecycle. You will ensure delivery excellence, governance, and customer satisfaction while maturing YAVICA's world‑class support operations.

You will report to the Director of Support Services and collaborate across functions to drive proactive service improvements, scalable delivery, and strong relationships with key accounts.

Qualifications

• Experience in IT support and service delivery with cross‑regional exposure.
• Strong leadership, coaching, and stakeholder management skills.
• Proven ability to drive proactive service improvements.

Responsibilities

• Provide strong leadership and day‑to‑day line management for Consultants and Team Leads.
• Own the operational relationship and governance with customers across the lifecycle.
• Identify opportunities, design service improvements, and ensure SLA/OLA adherence.

Skills

Excellent communication

ITIL service delivery

Leadership and team coaching

Organizational skills

Proactive mindset

Tools

Microsoft Dynamics

Job description

YAVICA is seeking an experienced Service Delivery Manager to lead a global support team and own the end‑to‑end customer lifecycle. You will ensure delivery excellence, governance, and customer satisfaction while maturing YAVICA's world‑class support operations.

You will report to the Director of Support Services and collaborate across functions to drive proactive service improvements, scalable delivery, and strong relationships with key accounts.