Global People Operations Analyst: Elevate HR Support & Ops

DigiCert; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global security authority is seeking a detail-oriented Global People Operations Analyst for its HR team in Cape Town. This position is focused on managing complex employee inquiries and ensuring efficient HR process execution. The ideal candidate will have a Bachelor's degree in Human Resources and at least 2 years of relevant HR experience. Responsibilities include analyzing HR case trends, improving processes, and supporting HR operational programs, with a focus on enhancing the employee experience.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 2+ years of HR experience in a shared services or HR operations environment.
• Experience using analytical tools for reporting and data analysis.
• Ability to handle complex employee inquiries and provide support.

Responsibilities

• Manage and resolve Tier 2 employee inquiries related to HR policies.
• Support HR processes, ensuring compliance with company policies.
• Analyze HR case trends and recommend improvements.
• Collaborate to resolve complex HR issues with stakeholders.

Skills

Analytical skills

Communication skills

HR systems familiarity

Process improvement

Education

Bachelor’s degree in Human Resources or related field

Tools

Excel

ServiceNow

Salesforce

Zendesk

Job description

A global security authority is seeking a detail-oriented Global People Operations Analyst for its HR team in Cape Town. This position is focused on managing complex employee inquiries and ensuring efficient HR process execution. The ideal candidate will have a Bachelor's degree in Human Resources and at least 2 years of relevant HR experience. Responsibilities include analyzing HR case trends, improving processes, and supporting HR operational programs, with a focus on enhancing the employee experience.