Global Payments Tech Account Lead

Paymentology; Pretoria; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A global issuer-processor company is seeking a Technical Account Manager to provide expert support and guidance to clients. This role requires deep knowledge in payments and banking as a service, along with strong analytical skills and the ability to develop relationships with enterprise clients. Candidates should have 8-10 years of relevant experience and excellent communication skills. The position offers the chance to work with a diverse team committed to making a positive impact across the globe.

Qualifications

• 8–10 years of experience managing enterprise clients across multiple countries.
• Experience engaging with C-suite executives.
• Excels in building strong client relationships.

Responsibilities

• Develop and maintain strong relationships with key customers.
• Conduct regular meetings with clients to review technical needs.
• Provide expert guidance on implementation and optimisation of solutions.
• Serve as a primary escalation point for technical issues.
• Deliver strategic guidance on best practices.
• Conduct technical assessments and recommend improvements.
• Monitor client environments proactively.
• Keep clients informed of new product features.
• Assist in planning for client growth.

Skills

Deep understanding of payments and banking as a service

ISO 8583 knowledge

Strong analytical and critical thinking skills

Proficiency in Microsoft Office Suite

Exceptional customer service orientation

Strong communication skills

Ability to work independently and collaboratively

Calm under pressure

Job description

A global issuer-processor company is seeking a Technical Account Manager to provide expert support and guidance to clients. This role requires deep knowledge in payments and banking as a service, along with strong analytical skills and the ability to develop relationships with enterprise clients. Candidates should have 8-10 years of relevant experience and excellent communication skills. The position offers the chance to work with a diverse team committed to making a positive impact across the globe.