Global Ops Leader, Customer Service

Custom Connect; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic international operation seeks an experienced Operations Manager to lead the customer service division. This role requires overseeing a large-scale operation for US, UK, and AUS campaigns, ensuring KPIs are met while managing performance and processes. The ideal candidate will possess strong leadership skills, a proven track record in large operations, and the ability to communicate effectively. This position offers a chance to grow within a growing organization, bolstering customer satisfaction and team performance.

Qualifications

• Minimum 1 year tenure at Custom Connect SA is advantageous.
• Proven track record of managing large international customer service operations.
• Strong interpersonal, communication, and listening skills.

Responsibilities

• Manage a large-scale international operation within a customer service environment.
• Oversee day-to-day performance, ensuring all KPIs and SLAs are met.
• Develop and coach Supervisors and Agents to support business goals.

Skills

Operational excellence

Leadership capability

Communication skills

Customer-centric focus

Education

Matric (Grade 12)

Tertiary education in Business, Operations, or Contact Centre Management

Tools

MS Office

Web-based systems

Job description

A dynamic international operation seeks an experienced Operations Manager to lead the customer service division. This role requires overseeing a large-scale operation for US, UK, and AUS campaigns, ensuring KPIs are met while managing performance and processes. The ideal candidate will possess strong leadership skills, a proven track record in large operations, and the ability to communicate effectively. This position offers a chance to grow within a growing organization, bolstering customer satisfaction and team performance.