Global Operations – Business Analyst

Hawksford; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading business consultancy in South Africa is searching for a Business Analyst to bridge the gap between business needs and IT solutions. This role involves evaluating business processes, facilitating requirements gathering, and supporting project management. Applicants should have strong communication and analytical skills, along with experience in both business and IT operations. The company promotes a collaborative and fun working environment.

Qualifications

• Experience in business and IT operations.
• Integrity and high professional ethics.
• Ability to handle confidential information.
• Effective communication with technical and business users.
• Team collaboration skills.
• Strong problem-solving abilities.
• Ability to prioritize workload.

Responsibilities

• Bridge the gap between business needs and IT solutions.
• Evaluate business processes and document requirements.
• Facilitate workshops to gather and validate requirements.
• Document current and future business processes.
• Support user acceptance testing and track project progress.

Skills

Business process mapping

Communication skills

Analytical thinking

Problem solving skills

Customer focus

Tools

Power Apps

M365 suite

Job description

Job Purpose:

The primary role of the Business Analyst is to bridge the gap between business needs and IT solutions.

The Business Analyst will work closely with the Delivery Manager, the Project Managers and other key delivery team members to identify, design and implement suitable technical solutions.

Summary:

The Business Analyst will specialise in business process mapping, covering the current process and explaining the planned new process. Strong communication skills are required to enable effective collaboration with stakeholders and delivery teams to ensure requirements are clearly understood and documented.

The Business Analyst will facilitate workshops and meetings to gather requirements and validate solutions. The Business Analyst also supports project management by tracking progress and ensuring alignment with business objectives.

The Business Analyst will play a key role in user acceptance testing, ensuring the final deliverable meets the specified needs articulated and agreed by the business, documenting any changes agreed throughout the delivery process.

Principal Accountabilities:

• Evaluating business processes, documenting requirements, uncovering areas for improvement and developing and implementing solutions.
• Change Request and requirements analysis and documentation
• Create and validate documentation produced
• Implementation and rollout support for business users
• Creation of test cases in readiness to carry out and support user testing
• Collaboration with Project Manager, data analysts and Infrastructure teams
• As-Is and To-Be Mapping: Documenting current business processes (as-is) and designing future state processes (to-be) to ensure current and future processes are fully explored, understood and catered for.
• Requirements Gathering: Collecting detailed business requirements from stakeholders to ensure the items being delivered will meet the business needs
• Stay abreast of new and emerging technologies to determine how they can enable business users to be more effective, productive or collaborative in their roles.
• Play an active role in understanding the existing application stack, especially the M365 suite to support the recommendation of low-code, no-code solutions
• Design and develop simple solutions in Power Apps based on business user requirements
• Interpersonal Skills to Support Business Engagement: Build strong relationships with stakeholders to facilitate effective communication and collaboration
• Documentation: Create comprehensive documentation, including business requirements, functional specifications, and process workflows
• Adaptability: Being flexible and responsive to changing business needs and project requirements
• Change Management: Supporting the implementation of new processes and systems, including training and communication to encourage adoption
• Systems Analysis: Ability to understand application configurations and to recommend and make simple modifications.
• Business Process Modelling: Familiarity in creating visual representations of business processes to recommend areas for improvement
• Analytical Thinking: The ability to break down complex problems and develop effective solutions
• Collaborate with the wider business managers and departments, to encourage ongoing engagement with Global Operations.
• Work closely with Project Managers and other technical team leads to achieve project objectives and maximise the value derived from available budgets
• Ensure we meet the Data protection standards across our global offices.

Requirements:

• Experience in business and IT operations
• Integrity and high professional ethics
• Knowledge of data processing operations in the company’s sector is preferable
• Ability to handle confidential information
• Ability to communicate effectively with both technical and business users
• The ability to work well in a team
• Problem solving skills
• A strong customer focus
• The ability to prioritise your workload

Our Office Charter

Five simple behavioural promises that will create an amazing and highly productive working environment at Hawksford.

No Hierarchy

We all have an equal right to enjoyment and use of all spaces, regardless of job level or department

Have Fun

Be happy and never be afraid to laugh, enjoy yourself, and create magic moments for others

Say Hi

The office is designed for interaction, so be proactive to build new relationships and spread positive energy on your way

Respect Everyone

We are all different, and that’s a good thing! Be patient, kind and appreciative of these differences

Be Flexible

Bring a positive attitude with you into the office, and always be receptive to change