Global IT Support Engineer – Remote & On-site

Discovery; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading healthcare organization is seeking an IT Support Engineer in Durban to manage and resolve hardware, software, and network issues. The ideal candidate will have at least 3 years of experience in IT support, excellent troubleshooting skills, and a strong understanding of network concepts. This role requires travel to support remote locations and a proven ability to work independently. A dynamic environment with opportunities for growth awaits potential candidates.

Benefits

Equal Opportunities employer

Encouragement for diverse applications

Qualifications

• Minimum 2 to 3 years experience with Microsoft operating systems and network protocols.
• Experience in troubleshooting hardware and software issues remotely and onsite.
• Proven experience with asset management and call logging tools.

Responsibilities

• Support and resolve hardware and software issues for users.
• Manage tickets and ensure service levels are met.
• Travel to support remote offices and users as required.

Skills

Diagnosing and solving hardware issues

Troubleshooting software problems

Good understanding of network concepts

Advanced troubleshooting skills

Effective communication skills

Strong team player

Attention to detail

Education

Matric

A+, N+, MCSE certifications

Diploma in Information Technology

ITIL v4 Foundation Certification

Tools

Microsoft Office

Azure AD

JAMF MDM

Citrix

Job description

A leading healthcare organization is seeking an IT Support Engineer in Durban to manage and resolve hardware, software, and network issues. The ideal candidate will have at least 3 years of experience in IT support, excellent troubleshooting skills, and a strong understanding of network concepts. This role requires travel to support remote locations and a proven ability to work independently. A dynamic environment with opportunities for growth awaits potential candidates.