Global IT Service Delivery Lead — EMEA

NSC Global; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT services firm in Cape Town is seeking a Service Delivery Manager to ensure delivery excellence across support towers and manage client relationships. The ideal candidate will have a relevant degree or extensive experience in IT, with skills in service management and a strong understanding of customer support processes. This full-time role offers the chance to work in a dynamic environment focused on delivering operational excellence.

Qualifications

• College / University degree in IT or 5 - 7 years of equivalent working experience.
• Knowledge in portal virtualization, application, database, or hardware.
• 3 - 5 years ITIL Foundations Project Management experience.

Responsibilities

• Coordinate all resources of the tower (including off-shore).
• Manage cooperation between Towers for standard methods.
• Drive completion of service acceptance and technical assurance processes.

Skills

IT Experience

Data Center Experience

Problem Management

Network Management

Management Experience

Customer Support

ITIL

Project Management

Education

College / University degree in IT

5 - 7 years equivalent working experience

Tools

ServiceNow

Solaris

Job description

A leading IT services firm in Cape Town is seeking a Service Delivery Manager to ensure delivery excellence across support towers and manage client relationships. The ideal candidate will have a relevant degree or extensive experience in IT, with skills in service management and a strong understanding of customer support processes. This full-time role offers the chance to work in a dynamic environment focused on delivering operational excellence.