Global Head, CX Operations & Strategy

Surgo PTY; Durban; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading recruitment agency in Durban is seeking a Chief Operating Officer (COO) to lead call centre operations and drive excellent service delivery. The role demands a proven executive with at least 10 years of operational leadership experience, strategic thinking ability, and strong team management skills. The position offers market-related compensation and benefits, fostering diversity and inclusion in hiring practices.

Benefits

Market-related CTC

Annual KPI performance bonus

Medical aid

Provident fund

Qualifications

• At least 10 years of proven executive-level operational leadership.
• Demonstrated success in high-volume customer service operations.
• Extensive experience managing dispersed teams internationally.

Responsibilities

• Develop short- and long-term operational strategies.
• Collaborate with CEO and senior executives for growth initiatives.
• Monitor daily business performance and provide updates to stakeholders.

Skills

Business acumen

Strategic thinking

Results-driven mindset

Effective delegation

Analytical decision making

Excellent communication

Leadership presence

Education

Advanced degree in Business Administration or related field

Job description

A leading recruitment agency in Durban is seeking a Chief Operating Officer (COO) to lead call centre operations and drive excellent service delivery. The role demands a proven executive with at least 10 years of operational leadership experience, strategic thinking ability, and strong team management skills. The position offers market-related compensation and benefits, fostering diversity and inclusion in hiring practices.