Global Field Technical Specialist / Product Performance Engineer

RecruitAGraduate; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading international technical solutions company is seeking a Technical Specialist based in Milnerton, South Africa. This operational role requires over 5 years of experience in engineering and expertise in troubleshooting, system performance, and technical documentation. Candidates will collaborate with global teams to enhance product performance, provide remote support, and contribute to continuous improvement initiatives. Professional development and exposure to international operations are key aspects of this permanent position.

Benefits

Global Exposure

Professional Development

Supportive Team Environment

Qualifications

• 5+ years’ experience in a technical engineering role.
• Ability to interpret mechanical assemblies and wiring diagrams.
• Strong diagnostic and performance analysis skills.

Responsibilities

• Analyse product and system performance across global regions.
• Produce technical reports and maintain dashboards.
• Provide remote troubleshooting support for complex technical issues.

Skills

Diagnostic skills

Troubleshooting skills

System-level performance analysis

Computer literacy

Experience with MEP and technical drawings

Water treatment knowledge

Education

Relevant engineering degree or diploma

Tools

Excel

CRM systems

Technical documentation tools

Job description

Overview

We are seeking a hands-on Technical Specialist to support a fast-growing international company from its Northern Suburbs head office. This is a high-impact, operational role designed for candidates with strong technical foundations, excellent problem-solving skills, and a passion for delivering a premium customer experience across a global network from Johannesburg to London, Dubai to New York. This role is not desk-bound; you will analyse product performance, troubleshoot complex technical cases, and collaborate with global teams to drive continuous improvement across systems, field operations, and installations.

Responsibilities

• Analyse product and system performance across global regions, identifying trends, failures, and anomalies.
• Produce technical reports, maintain dashboards, and validate field data.
• Escalate systemic or design-related issues to R&D and support root-cause investigations.
• Provide remote troubleshooting support and define corrective actions for complex technical issues.
• Translate field insights into actionable product improvement recommendations.
• Support testing and validation of engineering changes and system upgrades.
• Create and update MEP, layout, and site readiness drawings; define site requirements for water, electrical, drainage, and space.
• Maintain accurate documentation, CRM entries, and internal technical content.
• Provide technical support to Sales, Supply Chain, Marketing, and field teams.
• Ensure showroom and operational equipment is correctly configured and functional.
• Contribute to workflow optimisation, automation, and continuous improvement initiatives.

Requirements

• 5+ years’ experience in a technical engineering role (mechanical, electrical, mechatronics, automation, water treatment, or related).
• Strong diagnostic, troubleshooting, and system-level performance analysis skills.
• Practical experience with refurb/repair processes and component-level analysis.
• Experience creating or interpreting MEP, layout, and technical drawings.
• Familiarity with water treatment, filtration, pumping, or dosing systems is an advantage (or willingness to learn).
• Experience working with field service data, dashboards, and performance metrics.
• Strong computer literacy, including Excel, CRM systems, and technical documentation tools.
• Ability to interpret mechanical assemblies, wiring diagrams, plumbing, and electrical schematics.
• Relevant engineering degree or diploma preferred; additional technical certifications advantageous.
• Valid driver’s license for site visits.
• Understanding of compliance, certification testing, or quality assurance is beneficial.

Benefits

• Global Exposure: Collaborate with international teams, suppliers, and customers, gaining valuable global experience.
• Professional Development: Grow your leadership capabilities through mentorship, training, and increased responsibility.
• Innovation & Impact: Drive process improvements that enhance efficiency, reliability, and KPIs across a global fleet.
• Supportive Team Environment: Join a high-performing, collaborative, and down-to-earth technical team.
• Permanent Position: Enjoy stability while contributing to a rapidly expanding, premium brand.