Global Export Manager – Lead & Optimize Trade Operations

Dp World; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global trade company is seeking a leader for their export call center team based in Gauteng, South Africa. The role involves managing customer queries and overseeing operational activities to ensure high service standards. Candidates should have a Bachelor's degree and up to 5 years of relevant experience, with strong financial management skills and knowledge of export regulations. This position offers an opportunity to play a pivotal role in a dynamic and diverse environment.

Qualifications

• Up to 5 years of experience in a similar environment.
• At least 3 years of operational leadership or specialist experience.
• A thorough understanding of documentary requirements for exports.

Responsibilities

• Manage quality of the work activities of the export call centre team.
• Monitor and report on team transactional activities.
• Plan and coordinate team activities to meet operational objectives.

Skills

Operational leadership

Financial accounting knowledge

Budgeting and cost management

Client service proficiency

Knowledge of export processes

Education

Bachelor's Degree or equivalent 3-year degree (NQF Level 7)

Tools

MS Office

SAP

Job description

A global trade company is seeking a leader for their export call center team based in Gauteng, South Africa. The role involves managing customer queries and overseeing operational activities to ensure high service standards. Candidates should have a Bachelor's degree and up to 5 years of relevant experience, with strong financial management skills and knowledge of export regulations. This position offers an opportunity to play a pivotal role in a dynamic and diverse environment.