Global EUC Engineer | 3rd-Line Support & Change

Dentsu Aegis Network; Cape Town; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading global technology firm is seeking experienced 3rd line engineers in Cape Town to support EUC technologies like Microsoft 365 and Active Directory. Your role will involve managing incidents, developing policies, and collaborating with teams to enhance user services. The ideal candidate will have proven experience in administering EUC environments and strong problem-solving skills. This permanent position offers a full-time contract.

Qualifications

• Proven ability to write technical documentation such as operational runbooks.
• Proficiency in ITIL service management.
• Technical expertise in Collaboration, Identity and Access, and Client Infrastructure.

Responsibilities

• Support EUC services across all towers aligned with service management framework.
• Develop and maintain EUC policies and standards.
• Collaborate with cross-functional teams for EUC initiatives.

Skills

Technical documentation writing

ITIL IT service management

PowerShell scripting

Problem-solving skills

Communication skills

Proactive and self-motivated

Tools

Microsoft 365

Active Directory

SCCM

Intune

Okta

Azure Virtual Desktop

Job description

A leading global technology firm is seeking experienced 3rd line engineers in Cape Town to support EUC technologies like Microsoft 365 and Active Directory. Your role will involve managing incidents, developing policies, and collaborating with teams to enhance user services. The ideal candidate will have proven experience in administering EUC environments and strong problem-solving skills. This permanent position offers a full-time contract.