Global CX Ops Leader: Scale, Automate, Deliver Excellence

Surgo PTY Ltd; Durban; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading CX company in Durban is seeking a Chief Operating Officer (COO) to lead call centre operations and drive service excellence. The ideal candidate will have over 10 years of operational leadership experience within a BPO environment, strong strategic thinking skills, and a proven track record in enhancing customer experience. Responsibilities include developing operational strategies, overseeing performance, and fostering a culture of innovation and accountability. Competitive salary and benefits offered.

Benefits

Medical Aid

Provident Fund

Annual KPI Performance Bonus

Qualifications

• Proven commercial results in a CX environment.
• At least 10 years of proven executive-level operational leadership.
• Demonstrated success leading complex, high-volume customer service operations.

Responsibilities

• Develop and execute short- and long-term operational strategies.
• Collaborate with executives to shape business strategy and growth initiatives.
• Oversee operational performance of local and international CX campaigns.

Skills

Excellent business acumen

Strong strategic thinking

Results-driven mentality

Analytical decision maker

Excellent communication skills

Education

Advanced degree in Business Administration, Operations, Finance

Job description

A leading CX company in Durban is seeking a Chief Operating Officer (COO) to lead call centre operations and drive service excellence. The ideal candidate will have over 10 years of operational leadership experience within a BPO environment, strong strategic thinking skills, and a proven track record in enhancing customer experience. Responsibilities include developing operational strategies, overseeing performance, and fostering a culture of innovation and accountability. Competitive salary and benefits offered.