Global Customer Support Advisor (UK Hours, Cape Town)

Concentrix - CA; Simon's Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service provider in Simon's Town is seeking a Customer Service Advisor to join their dynamic team. This role requires at least 6 months of international contact center experience and proficiency in English. The successful candidate will manage high-profile customer cases and provide exemplary service. A competitive base salary of R7524.56 plus incentives is offered, along with various benefits. Join a community that values personal growth and teamwork.

Benefits

Medical aid for employee and two dependents

Pension Fund

Fantastic Employee Assistance Programme

Qualifications

• Strong verbal communication skills in English.
• Ability to work shifts aligned to UK business hours.
• Experience in a contact center environment is essential.

Responsibilities

• Take ownership of escalated customer cases.
• Manage work orders within business SLAs.
• Provide excellent customer experiences at all times.

Skills

Minimum 6 months international contact centre experience

Proficient in English verbal communication

Self-motivated and highly responsible

Education

Passed Grade 12

Job description

A global customer service provider in Simon's Town is seeking a Customer Service Advisor to join their dynamic team. This role requires at least 6 months of international contact center experience and proficiency in English. The successful candidate will manage high-profile customer cases and provide exemplary service. A competitive base salary of R7524.56 plus incentives is offered, along with various benefits. Join a community that values personal growth and teamwork.