Global Contact Centre Leader – Mental Health EAP

Lyra Health, Inc.; Cape Town; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A leading mental health solutions provider is seeking a Contact Centre Manager in Cape Town, South Africa. The role involves overseeing daily operations, leading a team, and ensuring high-quality customer service within the EAP field. Candidates must hold a Master’s Qualification in Psychology and have a minimum of 5 years’ experience in mental health, with a proven track record in leadership. This full-time position requires flexibility and remote work capabilities.

Qualifications

• Minimum 5 years in mental health/EAP, 2-3 years in a leadership role.
• Experience within the Employee Assistance Program (EAP) or workplace mental health.
• Hands-on leadership style, capable of motivating and developing a team.

Responsibilities

• Oversee daily operations of the contact centre for efficiency.
• Set and monitor key performance indicators for service quality.
• Lead and mentor contact centre staff to foster a high-performance culture.

Skills

Strong communication

Leadership

Interpersonal skills

Analytical abilities

Problem-solving

Education

Master's Qualification in Psychology

Registration with HPCSA or SASCCP

Job description

A leading mental health solutions provider is seeking a Contact Centre Manager in Cape Town, South Africa. The role involves overseeing daily operations, leading a team, and ensuring high-quality customer service within the EAP field. Candidates must hold a Master’s Qualification in Psychology and have a minimum of 5 years’ experience in mental health, with a proven track record in leadership. This full-time position requires flexibility and remote work capabilities.