German Speaking Sales Advisor WFH

Surgo PTY Ltd; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic remote team is looking for a passionate Sales Representative fluent in German to enhance customer experiences. In this role, you'll handle inquiries, engage customers, and resolve challenges. Candidates should have a customer-oriented mindset and previous support experience. Join us to help drive satisfaction and growth.

Qualifications

• Fluent in German and English (read, write, speak).
• Previous experience in customer support or a related field is desirable.

Responsibilities

• Handle customer inquiries via email, phone, and chat.
• Proactively reach out to potential and existing customers.
• Turn challenges into opportunities with thoughtful responses.
• Capture and relay customer feedback.
• Support customers with design and order queries.

Skills

Fluent in German

Customer orientation

Problem-solving mindset

Organizational skills

Job description

Overview

Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic remote team as a Sales Representative, where your language skills and people-first attitude will help drive customer satisfaction and business growth.

Key Responsibilities

• Customer Support: Handle customer inquiries via email, phone, and chat, including orders, complaints, and general support.
• Sales Engagement: Proactively reach out to potential and existing customers to promote products and services.
• Issue Resolution: Turn challenges into opportunities by offering thoughtful, solution-oriented responses.
• Feedback Loop: Capture and relay customer feedback to improve service delivery and product offerings.
• Order Review: Support customers with design and order queries to prevent issues before they arise.

Requirements

• Fluent in German and English (read, write, speak)
• Basic proficiency in English for internal communication
• Previous experience in customer support or a related field is desirable

Soft Skills

• Strong customer orientation with a genuine desire to help and support
• Friendly, supportive, and patient demeanor
• Excellent result orientation and problem-solving mindset
• Collaborative team player with a positive attitude
• Efficient and diligent working style with strong organizational skills

Salary - Market Related

Salary - Market Related

Equipment - Provided

If this sounds like the opportunity for you, we'd love to hear from you!

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail].