German-Speaking IT Scheduler | Hybrid Role

Black Pen Recruitment; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology provider in Cape Town is seeking a candidate for a hybrid position to join their Group Delivery Back Office team. Responsibilities include resource scheduling, customer support, and data management. The ideal candidate must be fluent in English and German, have strong customer service skills, and proficiency in Microsoft Applications. This role offers full-time employment with UK/US shift hours.

Qualifications

• Fluency in English and German required.
• Experience with ticketing tools is an advantage.
• Proven experience in customer service standards.

Responsibilities

• Gather information through relevant systems/tools.
• Advise customers to resolve queries satisfactorily.
• Schedule resources accordingly to meet customer requirements.

Skills

Fluency in English and German

Good knowledge of Microsoft Applications

High standards of customer service

Good administrative experience

Accuracy of data management

Excellent interpersonal skills

Job description

A leading technology provider in Cape Town is seeking a candidate for a hybrid position to join their Group Delivery Back Office team. Responsibilities include resource scheduling, customer support, and data management. The ideal candidate must be fluent in English and German, have strong customer service skills, and proficiency in Microsoft Applications. This role offers full-time employment with UK/US shift hours.