German Speaking Customer Service & Sales Representative

Black Pen Recruitment; Noord-Kaap; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is looking for a German Speaking Customer Service & Sales Representative in South Africa. This fully remote position involves working for a prestigious airline, assisting passengers with travel-related queries in both German and English. Candidates must be flexible to work shifts and hold a permanent residence permit in South Africa.

Qualifications

• Located in South Africa.
• Permanent residence permit/South African ID holders.
• Fibre internet connection or fixed stable ADSL line required.

Responsibilities

• Assist passengers with travel-related queries in German & English.
• Handle voice calls and written correspondence on airline reservations systems.
• Meet key performance indicators and expected client service levels.

Skills

Fluent in German

Customer service experience

Flexibility to work shifts

Job description

Northern Cape, South Africa

Job Openings German Speaking Customer Service & Sales Representative

About the job German Speaking Customer Service & Sales Representative

Our client is an outsourced customer services partner to global B2B and B2C brands, providing multilingual omnichannel contact centre solutions, 24/7.

Job Type: Full time/Permanent

Workplace: Fully Remote

Requirements

• Located in South Africa
• Permanent residence permit/South African ID holders
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Willingness and ability to work on a 24/7 rotational shift basis (8.5-hour shifts, including a 30-minute lunch break and two 15-minute breaks, with 7.5 hours of productive work per day).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment