German Speaking Customer Service Representative

Cross Border Talents; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent online retail company seeks German-speaking Customer Service Representatives in Umhlanga, South Africa. This full-time on-site role requires strong German (B2–C2) and advanced English skills. Responsibilities include managing inquiries through various channels and supporting customers with orders and deliveries. Candidates must be available for rotating shifts and will receive paid training and relocation support. Accommodation and a local flight to Durban are provided. Join a dynamic team and deliver excellent service in a professional environment.

Benefits

Accommodation provided

Paid training

Relocation support

1 local flight to Durban

Qualifications

• Strong communication and problem-solving skills required.
• Availability for 24/7 rotating shifts.
• Previous customer service experience is an advantage.

Responsibilities

• Manage customer inquiries via phone, email, and chat.
• Support customers with orders, deliveries, and returns.
• Deliver high-quality service while meeting KPIs.

Skills

Strong communication skills

Problem-solving skills

Fluent in German (B2–C2)

Advanced English

Job description

German Speaking Customer Service Representative

Online Retail Project

Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 – R25,000 per month + Benefits

Job Overview

We are looking for German-speaking Customer Service Representatives with strong German language skills (B2–C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.

Language Requirements

German: B2–C2 level (very good to native-level proficiency required)

English: Advanced (for training and internal communication)

Key Responsibilities

• Manage customer inquiries via phone, email, and chat
• Support customers with orders, deliveries, returns, and account-related topics
• Deliver high-quality service while meeting KPIs and quality standards
• Follow internal processes and compliance guidelines

Requirements

• Strong communication and problem-solving skills
• Availability for 24/7 rotating shifts
• Willingness to work on-site in Umhlanga
• Previous customer service experience is an advantage
• 1x local flight to Durban prior to start date
• 20 nights accommodation provided (company-selected location)
• Relocation support available for candidates relocating within South Africa
• Paid training
• International and professional working environment