German Speaking Customer Service Representative

Cross Border Talents; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global online retail company is seeking a German Speaking Customer Service Representative to join their team in Umhlanga, South Africa. This on-site position requires strong German language skills at B2-C2 level and offers extensive benefits including accommodation and relocation support. The role involves managing customer inquiries, providing support for orders and returns, and delivering high-quality service in a fast-paced environment while meeting KPIs.

Benefits

Relocation support available

Paid training

20 nights accommodation provided

Qualifications

• Strong communication and problem-solving skills.
• Availability for 24/7 rotating shifts.
• Willingness to work on-site in Umhlanga.
• Previous customer service experience is an advantage.

Responsibilities

• Manage customer inquiries via phone, email, and chat.
• Support customers with orders, deliveries, returns, and account-related topics.
• Deliver high-quality service while meeting KPIs and quality standards.
• Follow internal processes and compliance guidelines.

Skills

Strong communication skills

Problem-solving skills

German language proficiency (B2-C2)

Ability to work in a 24/7 rotating shifts

Advanced English

Job description

German Speaking Customer Service Representative

Online Retail Project

Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 – R25,000 per month + Benefits

Job Overview

We are looking for German-speaking Customer Service Representatives with strong German language skills (B2–C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.

Language Requirements

German: B2–C2 level (very good to native-level proficiency required)

English: Advanced (for training and internal communication)

Key Responsibilities

• Manage customer inquiries via phone, email, and chat
• Support customers with orders, deliveries, returns, and account-related topics
• Deliver high-quality service while meeting KPIs and quality standards
• Follow internal processes and compliance guidelines

Requirements

• Strong communication and problem-solving skills
• Availability for 24/7 rotating shifts
• Willingness to work on-site in Umhlanga
• Previous customer service experience is an advantage
• 1x local flight to Durban prior to start date
• 20 nights accommodation provided (company-selected location)
• Relocation support available for candidates relocating within South Africa
• Paid training
• International and professional working environment