German-Speaking Customer Service Representative

Believe Resourcing; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO provider in Cape Town is seeking a German-Speaking Customer Service Representative. The role involves providing professional support to customers for a global fashion brand. Candidates should be fluent in German, have strong communication skills, and a customer-centric mindset. The position offers a salary of up to R30,000 CTC per month, with additional benefits. This is a full-time role with a 3-month contract that may become permanent.

Benefits

Medical insurance

Trauma support

Access to professional learning platforms

Transport provided daily

Collaborative team culture

Qualifications

• Fluency in German (B1–C2 level) – read, write, and speak.
• Basic English proficiency for internal use.
• Previous experience in a customer support role is advantageous.

Responsibilities

• Provide professional and empathetic support via email, calls, and chat.
• Manage customer queries including orders, returns, and complaints.
• Monitor new orders to prevent potential issues and support customers.

Skills

Fluency in German (B1–C2 level)

Basic English proficiency for internal use

Customer-centric mindset

Strong communication skills

Job description

Overview

German-Speaking Customer Service Representative

Location: Cape Town (Fully On-site)

Salary: Up to R30,000 CTC per month (based on experience and language proficiency)

Employment Type: Full-Time, 3-Month Contract (with the possibility to become permanent)

Industry: BPO / Customer Support

Start Date: October 2025

Earnings Structure

• Language Proficiency
• Experience
• Basic
• Commission
• Shift Allowance
• Total CTC

• B1–B2, Less than 1 year: R22,000 + R3,000 + R500 = R25,500
• B1–B2, 1–3 years: R25,000 + R3,000 + R500 = R28,500
• C1–C2, 3+ years: R26,500 + R3,000 + R500 = R30,000

About the Client

Our client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006, they’ve built a reputation for delivering innovative, tech-driven customer support solutions across industries such as Financial Services, Telecommunications, Recruitment, and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town, they pride themselves on offering customised, high-performance support to clients in the UK, US, and South Africa.

About the Role

We are seeking German-speaking Customer Service Representatives to join a fast-paced, high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service, supporting a wide range of customer queries, and helping to create memorable brand experiences. If you’re fluent in German (B1-C2), solution-oriented, and passionate about helping others, this opportunity is for you.

Why Join the Team

• Work with a recognised international fashion brand
• Competitive earning potential up to R30,000 CTC based on experience and language proficiency
• Benefits include medical insurance, trauma support, and access to professional learning platforms
• Transport provided daily
• Collaborative, supportive team culture with career growth potential

Recruitment Process

As part of the recruitment process, you will be required to complete the following assessments:

• Voice Assessment (to be completed in German)
• Written Assessment: email-based assessment related to the brand and role
• Psychometric Assessment: a short psychometric assessment

Key Responsibilities

• Provide professional and empathetic support via email, calls, and chat
• Manage customer queries including orders, returns, and complaints
• Proactively engage with customers to resolve issues and enhance their experience
• Monitor new orders to prevent potential issues and support customers through the process
• Ensure accurate data capture and effective follow-up
• Share customer feedback with internal teams to improve service delivery

Performance Expectations

• Achieve daily productivity targets across communication channels
• Adhere to SOPs and maintain a high standard of service quality
• Consistently meet punctuality and attendance standards
• Maintain strong customer satisfaction ratings

Ideal Candidate Profile

Hard Skills

• Fluency in German (B1–C2 level) – read, write, and speak
• Basic English proficiency for internal use
• Previous experience in a customer support role is advantageous

Soft Skills

• Customer-centric mindset with a positive, solutions-focused attitude
• Calm and professional approach under pressure
• Strong communication and organisational skills
• Team player with a proactive mindset and attention to detail

Working Hours

• 9-hour shift (scheduled between 09:00 and 20:00)
• Monday to Saturday
• Rotational public holiday roster
• Transport provided